Customer Service Sales

Ginger Ornelas

**** *** **** *******, ** *****

817-***-**** ******************@*****.***

Senior Paralegal

VERSATILE COLLABORATIVE PROACTIVE

Analytical, quality-focused professional with proven experience enhancing legal operations within fast-paced demanding environments. Innate strength in anticipating attorney needs in areas of litigation, documentation and research functions. Articulate communicator skilled in fostering positive client experiences via responsive service.

Areas Of Expertise

• Legal Operations

• Case Management

• Client Service

• Attorney Support

• Documentation Management

• Legal Terminology

• Team Training & Leadership

• Litigation Support

• Strategic Planning

• Issue Resolution

• Courtroom Settings

• Communications

Specialties: Family, criminal, bankruptcy and immigration law; civil litigation; personal injury.

Professional Experience

GARCIA LEGAL GROUP

Senior Paralegal 2009 – 2012; 2013 – Present

• Execute variety of high-level tasks in support of civil litigation firm

• Assist attorney in case management within high-volume setting

• Interface directly with clients to gather key information and maintain case transparency

• Schedule appointments and respond to all requests / interrogatories

• Produce key documentation in line with all compliance and confidentiality standards

• Draft various pleadings and motions in insurance defense, negligence and maritime cases

• Coordinate multiple facets of trial preparation functions

• Mentor, coach and direct secretarial staff and student interns

Key Achievements

• Spearheaded seamless implementation of online billing system for clients

NISSAN

Customer Support Representative / Sales Specialist 2012 – 2013

• Generated revenue by promoting and selling cars, as well as suite of products and accessories

• Delivered elite customer service through prompt issue resolution and positive communications

• Supported daily operations, strategic business goals and administrative staff in line with all cost, time and quality requirements

• Fielded and directed high volume of incoming customer calls

• Handled front-desk functions, including customer interaction and support

Key Achievements

• Recognized for mitigating escalated customer complaints in respectful, comprehensive manner

Education

AAS, Paralegal Studies, 2009

Tarrant County College

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