Customer Service Representative

Usha Merchea

*** ******* **** **. ******, ON, K*G 7B4 613-***-**** Email: ***********@*****.***

PROFILE

Enthusiastic, reliable, self-starter and results-oriented individual with a cross-functional experience in

client/customer services and administration/finances, reinforced by strong organizational and management

skills. A high level of responsibility and a personable demeanor.

Core competencies include:

Polished and articulate communication skills in English, both oral and written

Ability to prioritize multiple concurrent tasks and meet tight deadlines

Exceptional problem-solving abilities coupled with strong ability to take initiative.

Highly organized; strong work ethic and will work hard to achieve employers

objectives

Flexible and organized, with demonstrated ability to adapt to changing demands and

situations Computer skills include: MS Word, Ms Excel, QuickBooks and Simply

Accounting

WORK EXPERIENCE

Communications I Public Relations

- Excellent understanding of business dynamics with the ability to create a positive and pleasant

work environment

- Handled difficult or intense situations diplomatically and professionally

- Dealt with clients, subcontractors, sales representatives and distribution in a friendly and courteous manner

- Prepared funding proposals and drafted policy; Communicated with business partners to

implement promotions

- Demonstrated leadership qualities by building a consistent record of achievement

Administration/Finances

- Proven multi-tasking abilities developed high pressure setting; work calmly and efficiently under

pressure paying strict attention to detail

- Kept financial records and established, maintained and balanced various accounts using manual and

computerized bookkeeping

systems

- Maintained general ledgers and prepared financial statements: invoicing, bank deposits and payroll

- Ensured the timely and accurate issuance of monthly financial statements and related analysis

- Responsible for the finances of business, as well as for the annual budget

Management

- Performed general administration and management, including hiring staff, scheduling, delegating work

and supervising staff

- Administrative and financial duties included processing purchase orders, expense claims and budgeting

- Coordinated activities and performed maintenance of office supplies and related duties

- Identified opportunities, developed and implemented marketing strategies and tactics

- Liaised with clients and suppliers to ensure smooth business and the effective operation

- Competent in analyzing complex situations, developing findings and issuing relevant

recommendations applicable to the specific context of each client

Usha Merchea 2/2

EMPLOYMENT

Bookkeeper, UBM Tax Services, Ottawa, ON, 2004 - Present

Sales Associate/ Customer Service Representative: The Bay, Ottawa, 2004 - Jan.30, 2013

( on & off worked at The Bay )

Sales, Pacific Imports, Montreal, Quebec, Feb. 2004- Dec. 2005

Business Manager, Computer Gallery, Ottawa, ON, till - 2004

Customer Service Representative/Teller, Mid Lantic Bank, Cherry Hill, NJ, U S A

Volunteer Work: O rganized events in Agarwal Sabha, Tejasewani, MSMF & other

c ultural associations. Participated in Ottawa’s Heart institution’s annual Telethon.

P articipated in Hindi Poetry Conferences etc.

EDUCATION/ TRAINING

QuickBooks Simply

& Learning for Life, Ottawa, ON

Accounting Principles of American Institute of Banking, Philadelphia,

Banking Certificate Word Algonquin College, Ottawa, ON

Processing Certificate Algonquin College, Ottawa, ON

Administrative Assistant Certificate Meerut University, Meerut, India

M. A in Psychology & Political Jiwaji University, Gwalior, India

Science

Bechlor in Science (B.Sc.)

REFERENCES: Available upon demand

Contact this candidate