Sales Customer Service
Resume:
Kirk Donald Eide
Bloomington MN 55420
****.****@*****.***
www.kirkdonaldeide.com
Qualifications Summary
Results-oriented, high-energy, hands-on seasoned Sales Management and
Service Management professional with extensive experience working with
multi-site companies including distributors, and OEM accounts nationally
and internationally. Major strengths include technically strong in
hydraulic and mechanical equipment along with sales and service account
management. I have very strong leadership and mentoring skills, results
driven, excellent communication skills and attention to detail. New
business development practices increasing market share.
Employment History
Self Employment - Mechanical and technical consultant
2010 to present
http://www.consultants.info/Consultants_details.cfm?id=11319&con_type=271
Provide technical and mechanical expertise to various Industrial and
Mobile equipment distributors and OEM accounts in need of failure
resolution. Assist in FMEA and recommend changes for downtime reduction
and increase in ROI. Business development and Marketing plan development.
Business analysis and change management
> Worked with Large OEM accounts troubleshooting capital equipment
failures.
> Established relationships with customers gaining trust and business
> Worked with various Distributor accounts ensuring equipment
serviceability
2 GE Capital Eden Prairie MN Technical Advisor
2007-2009
3 Provide Technical expertise to GE Fleet customers, manufacturers and
mechanical service providers ensuring value through negotiated cost
savings, safe and effective asset performance, to reduce the customer's
operating costs and increasing ROI. Equipment mechanical technical
service and sales advisor.
Accomplishments
> Negotiations over $43MM in annual Customer contracts through sales and
service.
> Leadership Award recipient for leadership, vision, alignment, results,
humility and confidence.
> Individual contribution of $1.4MM annual revenue through RFQ's and
RFP's.
> Exceeded company expectations with an average of 16% per opportunity
versus company goal of 7%
> Exceeded Account management goal by 116% ensuring optimum service to
national accounts, also exceeded service goal of 88% by averaging 8%
over goal and maintained a 94% of required 88% quality goal. Exceeded
all company goals consistently and in top 5% consistently.
> Acquired RFQ's and RFP's for current and new business development
2 Northern Tool + Equipment Burnsville, MN Technical Services
Manager 2001-2006
Technical mobile equipment sales and service sales manager for 56 locations
nationally. Managed a National Service database of authorized sales and
warranty centers. Management of exempt and non-exempt technicians, sales,
service and support, reps, Customer Service reps, Technical Support reps
along with production line supervisors and store managers. Assisted in
departmental budgetary P&L
Accomplishments
> Initiated additional $1.6mm in additional service sales and equipment
revenue in 18 months.
> Decreased company personnel turnover percentage to 2% through
effective leadership
> Promoted to Senior Management within 24 months.
> Initiated specific sales and technical service training for support
and sales representatives.
> Reduction of warranty expenditures by $500k annually by implementing
product quality improvement programs with product manufacturing
locations insuring product line profitability and increasing sales.
Wedgewood Golf St.Louis Park, MN Inside Sales
2000
- short term position(seasonal) (enrolled in school)
Sales of manufactured product to wholesalers, retailers and pro-shops with
in territory.
Accomplishments
> Achieved and maintained top 3% Sales
Ziegler Caterpillar Inc. Bloomington MN CCE Coordinator
2000
1 Short-term position (enrolled in school)
Mobile equipment product and parts inventory management and initiation,
Product Applications training, product demonstrations, new product line
initiation and set up, Manager for Mobile hydraulics sales and service
department.
Accomplishments
> Completed 16-week product training course in 8 weeks.
> Completed project 4 months ahead of schedule.
> Setup parts/service/sales department for new product line
> Initiated mobile equipment sales insuring accuracy
1 Von Ruden Mfg. Buffalo, MN. Regional Sales Manager
1999
Territory Sales Management of Mobile and Industrial Hydraulics to
Industrial distributors and OEM accounts in a 15 state and province
territory.
Accomplishments
> Acquired major new OEM accounts in region gaining 15% market share and
territory sales increase within 5 months.
2 Eaton Hydraulics Eden Prairie, MN Marketing and Engineering
depts. 1984-1998
3 Regional Sales, Coordinator, Product Management, Research and development
Territory Sales/Account Management, Account Management, Warranty Analysis,
Service Representative, Fluid Power Training to OEM and Distributor
accounts,
Accomplishments
> Promoted 5 different times in 10 years
> Top sales, coordinator for 3 consecutive years for both Industrial and
Mobile Equipment applications
> Developed additional mobile hydraulics sales from OEM and National
distributors exceeding 30MM in annual sales
> Initiated new Mobile Hydraulic products for new OEM applications
> Maintained National and International corporate accounts.
> Acquired and maintained new National and International OEM and large
scale distributor accounts in excess of $35MM
Education
Cardinal Stritch University
Milwaukee, WI. 1997-2003
Bachelors of Science
Business Management
Sales/Marketing focused program
Hennepin Technical College
Eden Prairie MN 1980-1982
4 Associate of Applied Science - Fluid Power Technology
5
Professional Development
Total Team Training
Zenger-Miller/St. Cloud State University 1999
World Class Customer Service
Dale Carnegie 1997
Negotiations Training
Skill Path 1989
MS Office training/certification
2003
MSOffice Suite: word, excel, PowerPoint, MS Project Management and
more
Mainframe systems: AS400 based and Oracle.
Mail systems - Outlook and Lotus Notes and mobile mail systems
CRM Systems: Goldmine, MSaccess based systems, Oracle
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