Sales Customer Service

Yvette Ratliff

**** ********* ** # * *********, CA 90723 323-***-****, 562-***-****

**************@*****.***

OBJECTIVE: Seeking to secure an opportunity in a fast paced environment

while maintaining high level responsibilities and opportunity to maintain

and grow valuable company relationships.

Skills and Qualifications

Leadership Skills High Level Scheduling

Learning, Development & Training Manages Sales Goals

Comprehension of Technical Manuals Record and Incident Management

Word, Excel, PowerPoint, Adobe, Scanner

Internet Cell Phone/Blackberry

Copy/Fax machine

EMPLOYMENT HISTORY

S &G Group Home for Boys Receptionist/Career 10/13 - Present

Trainer

. Answer Phones; greet clients, schedule meetings, filing, typing, sort

mail. Trained on the following subjects: Building Confidence, How to

Build and Maintain Rapport with Clients/ Employer, Meeting client's

Needs, How to Resolve Concerns in a Timely Manner, Being Professional

At All Times, Being a Team Player, Communication Skills, How to Fill

Out Applications, and Dress Attire For Job Interviews.

Time Warner Cable Sales Coach 4/2006 - 7/2012

(L.A. Metro Division)

. Sales training and motivate cable store representatives and field

technicians.

. Communicate effectively product and sales campaigns to the lobby

representatives and field technicians.

. Weekly schedule of field and cable store visits/ monthly manager

meetings.

. Follow-up with field techs & cable store reps regarding sale

promotions/ incentives and sales days.

. New hire training on products and sales promotions.

. Ride-a-longs (one-on- one) with field technicians introducing the

opportunity to up sell to customers.

. One-on one coaching with cable store representative.

. Prepare monthly sales slides for manager's meeting.

. Typed monthly update reports for Sales Manager.

. Supported 18 sites (cable stores, technicians centers)

. Worked face to face with customers inside cable stores or in their

homes.

. Assist Sales Liaison in call center.

Josephson Institute Receptionist 05/2004 - 01/2005

. Answer phone, greeted clients, scheduled meetings, and filed, typed,

sort mail,

. Prepare package pick up and delivery.

. Supported 4 departments updating information and documents for

upcoming presentations.

. Kept office inventory up to date (office supplies)

Ashley Stewart Dress Shop Cashier/ Sales 11/2003 -

Representative 11/2008

. Accountable for sales and providing quality customer service.

. Responsible for uplifting morale while interacting with the public as

well as peers.

. Assist management in auditing finances during store opening and

closing, and recording bank deposit and make bank deposits.

. Maintain a steady focus on the store inventory, restocking items,

counting incoming shipments, assisting in loss prevention.

. Ability to resolve issues in a positive and timely manner.

. Assisted Store Manager interviewing new hires.

International Management Recruiter 03/2000 - 05/2002

Systems Supporter

. Completed 50 to 200 calls daily to obtain candidates availability for

upcoming projects.

. Received resumes via e-mail and forwarded to assigned recruiter.

. Kept a record of clientele who was hired for assignments and call

backs.

. Phone interview new hires.

Safe Moves Senior Scheduler 04/1994 - 02/2000

. Called schools in Los Angeles County regarding the Bicycle and Traffic

Safety program.

. Coordinated and scheduled appointments.

. Resolved scheduling issues in a positive and timely manner.

. Kept a strong rapport with school principals and coordinators.

TRAINING CERTIFICATIONS

Train the Trainer Workshop S3 Master Certification Training

Introduction to ACP

The Momentum Workshop S3 Coaching Training Program

Diversity & Inclusion S3 DSR Master Certification

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