Customer Service Quality Control

Location:

Posted:

August 29, 2014

Ousseynou Niang

347-***-****; *************@*****.***

Job Objective: To work for a reputable firm where my customer service and management skills to

develop, train, motivate, help, give outstanding service and reach crucial expectations, are used.

EDUCATION

Current student at the Borough of Manhattan Community College

SKILLS/LANGUAGES:

• Knowledgeable in Microsoft office programs

• Skills in interacting and communicating positively with other staff and customers.

• Excellent ability to listen to directions and follow basic instructions.

• Strong customer service skills.

• Written and oral fluency in Wolof and French

• Basic writing skills and conversational proficiency in Arabic and Portuguese

EXPERIENCE

Home Depot, Manhattan, NY

Associate: January 2012- Present

-Training of new employees

-Held responsibility for quality control of the products and goods stored in the warehouse and made sure

that they are not damaged

-Maintained accurate records of the materials received and transported out of the Warehouse and

submitted it to the manager

-Prepare merchandise for the sale floor.

-Deliver processed merchandise to the floor.

-Assist in ringing up sales at registers.

Aviation Safeguards - Bronx, NY (9/2012 – 8/2013)

Security Guard

Provide security for passengers, property, and employees at LaGuardia airport

Summary of duties:

• Observe and report any unusual activity on airport grounds

• Monitor a number of cameras located throughout the building

• Conduct hourly patrols to ensure the safety of passengers

Hotel Novotel, Abu Dhabi, UAE

Concierge: March 2009- September 2012

-Follow all company policies and procedures, ensure uniform and personal appearance are clean and

professional, maintain confidentiality of proprietary information, and protect company assets.

-Welcome and acknowledge all guests according to company standards, anticipate and address guests'

service needs, assist individuals with disabilities, and thank guests with genuine appreciation. -Speak with

others using clear and professional language, prepare and review written documents accurately and

completely, and answer telephones using appropriate etiquette.