Customer Service, Manufacturing
Resume:
Street Apt. C 816-***-****
Kansas City, E-mail
Mo.64137 leslie.anthony@ym
ail.com
LESLIE ANTHONY
Objective To secure employment with a progressively diverse
company that can utilize my skills to enhance
company profitability and growth in today's
competitive market.
Summary of Twenty years of progressive Management experience.
qualifications Strong background in customer service, marketing,
supervisory skills, and training others to promote
a proven ability for optimum performance. A
strategic thinker and visionary leader who model a
purposeful, pro-active approach that builds
organizational capability to focus on increased
revenue and service. Goal-oriented; able to make
effective use of all available resources.
Employment
Biomat USA/ Grifols Houston TX./Des Moines IA June
2009 to August 2014
Facility Manager
Responsible for daily center operations. On call
position, 24 hours per day. Facilitate daily
operations to obtain high quality products to be
produced world -wide. Entrusted with multi-million
dollars of supplies. Responsible for oversight of
employee training, hiring, efficiency and future
development. Required to maintain and assist in
budgetary goals set by upper center leadership
teams. Support center during all required European
Medicine Agency, Food and Drug Administration,
OSHA, internal and external audits. .
Ensure excellent customer service by all staff.
Provide a model of good customer service to
employees. Represent the Company and Center in the
community and with other business, local
publications and vendors. Ensure adherence to all
Human Resources policies through fair and equitable
treatment of all employees. Accomplishment: Both
facilities achieved record breaking production
records under my direct leadership.
ZLB Plasma Services/ NABI Kansas City, Mo.
September, 1993 to March 2009.
Center Manager
Responsible for training and coaching of staff and
facilitating efficient donor flow through the
center. Manage a staff of 75 or more employees in a
center that constantly processes nearly 2600
customers a week. Responsible for Center personal,
including recruitment, training, development,
counseling and termination. Charged with primary
human resource task for direct report employees
daily. Member of the Quality Assurance team that
ensures that center is following all company, FDA,
and German Health Authority procedures with in the
facility. Ensure that all center budgetary concerns
are met monthly, quarterly and annually. Ensure
excellent customer service by all staff. Charged
with the oversight of multi-million dollars of
products daily. Provide a model of good customer
service to employees. Represent the Company and
Center in the community and with other business,
local publications and vendors. Utilize company
computer system to track and review status of
incoming and outgoing customer medical records as
it pertains to the facility needs in the
manufacturing of products and services.
Accomplishment: Received consecutive No-483 during
Food and Drug Administration audits. Received a
two year German Health Authority Certification of
facility.
H.J.Heinz Corporation/ Weight Watcher Division
Kansas City, MO. August, 1990 to July, 1993
Center Manager
Responsible for branch office, product sales,
program maintenance and office administration.
Directly accountable for budgetary concerns,
including; forecasting and analyzing daily,
monthly, annual sales, payroll and internal audits
Administer automated and manual reports for
regional and corporate review. Charged with primary
human resource task for direct report employees
daily. Worked in all areas of the store to include
marketing and sale of company products. Ensured
that client's needs were provide for during weekly
sessions with center counselors.
Accomplishments: Increased sales revenue by 20
percent and cut debt lost by 12 percent.
Education Jefferson City High School, Jefferson City, Mo
Date of Graduation: 1983
Lincoln University, Jefferson City Mo.
Course study in Marketing and Public Administration
References Reference available upon request
Contact this candidate