Quality Assurance Manager
Resume:
Sunnyvale, CA *****
Cell: 408-***-****
***************@*****.***
GLENN MARTINSON
Research study assistant seeking to transfer expertise to lab support services
SUMMARY OF
Variety of operation-level skills in high-volume call center/service provider environments
EXPERIENCE AND
Skilled in logistics support and coordinating among teams and individuals
SKILLS
Quality assurance and software verification experience leading to several successful on-time
product launches
Technical writing and copy writing experience in health research, software development,
and retail business fields used to create and improve documentation
Proficient user of various software applications including Microsoft products, Google docs,
spreadsheet maintenance, and database/SQL querying
Motivated to improve skill set through continuing education
EXPERIENCE DETAILS RESEARCH ASSISTANT – DE ANZA COLLEGE/PERFORMANCE HEALTH, CUPERTINO, CA
March 2013 - Present
Maintained and cleaned research lab equipment and facility
Coordinated, stocked, and resupplied materials for therapists and test subjects
Coordinated and performed test subject scheduling, informed consent, data gathering,
physical assessments ensuring data integrity
Created work-flow efficiencies from baseline protocol sequence which ensured therapists
remained on appointed schedules
Organized and maintained therapist schedules ensuring 100% therapist coverage rate
Maintained secure hard/soft copy document system to ensure participant privacy
Executed action-item list from principal investigators keeping project on schedule
Created research study poster for conference presentations
Provided data aggregation and assisted with data analysis
Documented research study on Active Muscle Therapy manual therapy techniques,
research paper to be published in 2014
CERTIFIED MASSAGE THERAPIST – SAKURA THERAPEUTIC, SAN JOSE, CA
May 2011 – February 2013
Drove corporate service account creation allowing business to expand into new markets
Created, negotiated, finalized corporate service contracts
Provided high-quality massage therapy customized to client’s needs
Assisted with weekly/monthly budget tracking
Performed client scheduling, payment processing/accounts receivable
MASSAGE THERAPIST, STUDENT/INTERN/ASSISTANT – DE ANZA COLLEGE, CUPERTINO, CA
January 2010 – June 2011
Took ownership and conducted a wide variety of massage clinic logistical duties keeping
clinic on appointed schedules
Provided variety of massage treatments in student-run massage clinic
Performed massage and stretching on Adapted Physical Education clients
15 – quarter units/252 hours of Anatomy/Physiology coursework with lab components
SOFTWARE QUALITY ASSURANCE, SENIOR STAFF/CONSULTANT/APPLICATIONS SUPPORT –
E*TRADE FINANCIAL, MENLO PARK, CA
February 1998 – December 2009
Provided software test support to engineering groups over five major software releases all
launched on time
Wrote, executed, improved software test plans, test cases, and automation scripts on time-
critical schedules
Created and maintained banks of fixed hardware and virtual test environments which
reduced installation/test turnaround time over 10%
Created efficiencies in testing protocols and execution
Provided clients with software consulting services and software support in high-volume call
center environment
TECHNICAL SUPPORT SUPERVISOR – DIAMOND MULTIMEDIA, ALBANY, OR
September 1994 – October 1996
Supervised team of four technical support representatives in high-volume call center
environment supporting faxmodems on the Apple Macintosh platform
Documented technical support calls and related solutions increasing calls-per-hour rate
Handled defective/returned devices and return of merchandise authorizations
CATALOG DEVELOPMENT/COPYWRITER/OFFICE STAFF – CYCLE GEAR, RICHMOND, CA
RESEARCH DEVELOPMENT TEST RIDER – PARTNERSHIP, CYCLE GEAR AND AMERICAN SUZUKI
March 1992 – July 1994
Assisted in product development and catalog creation for motorcycle accessories
Coordinated shipping/receiving and warehouse order fulfillment for time-critical deliveries
Handled defective/returned parts and return of merchandise authorizations with suppliers
JUNIOR TECHNICAL WRITER – ADVENTURE COMMUNICATIONS, FREMONT/CUPERTINO, CA
July 1991 – February 1992
Co-authored an in-house technical manual for a human resource application at Apple
Computer achieving an on-time release
EDUCATION NATIONAL ACADEMY OF SPORTS MEDICINE (NASM) – CERTIFIED PERSONAL TRAINER – 2014
NATIONAL ACADEMY OF SPORTS MEDICINE (NASM) – CORRECTIVE EXERCISE SPECIALIST –2013
DE ANZA COLLEGE, CUPERTINO, CA – AA DEGREE, MASSAGE THERAPY - 2011
Concentration in sports massage and adapted physical therapy with additional emphasis in
anatomy/physiology and fitness training (1,020+ total program hours)
CALIFORNIA STATE UNIVERSITY – EAST BAY, HAYWARD, CA – BS DEGREE, INFORMATION
SYSTEMS MANAGEMENT - 1990
CHABOT COMMUNITY COLLEGE, LIVERMORE/HAYWARD, CA – AA DEGREE, COMPUTER
INFORMATION SYSTEMS – 1988
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REFERENCES DR. JEFF FORMAN
Instructor/Researcher/Program Coordinator – De Anza College, Cupertino, CA
Email: *********@*********.*** or **********@******.***
Cell phone: 408-***-**** or Office phone: 408-***-****
YEN TAN
Owner/Manager – Sakura Therapeutic
Email: ********@*****.***
Cell phone: 408-***-****
RITA BUCH
Software Quality Assurance Manager – E*Trade Financial
Email: *****@******.***
Office phone: 650-***-**** or 650-***-****
GRANGER TAM
Software Development Manager – E*Trade Financial
Email: ****@******.***
Office phone: 650-***-****
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