Customer Service Training
Resume:
Grover Perry “Tim” Jackson
Bristol, TN 37620 276-***-****
Objective To obtain a long-term position that will utilize my knowledge, experience, education, and
interests in a way that will be beneficial and satisfying to not only my personal and
professional needs, but to the company as well.
Education Bachelor of Administration – Business
Associate of Applied Science – Management
Southwest Virginia Community College
Experience 11/2013 – present
Capstone Logistics
Salem, VA
- Switcher
Responsibilities:
o Move loaded trailers from dock using a tractor
o Stage loaded trailers on the line for pickup and delivery
o Move empty trailers into dock to be loaded using a tractor
4/2013 – 10/2013
Fire and Safety, Inc
Concord, VA
- Manager
Responsibilities:
o Manage crew of 15-20 staff for fire and safety equipment
o Responsible for Business Development
o Prepare weekly work schedules
o Oversee work performed
o Customer service and satisfaction
12/2012 – 4/2013
Michael’s
Lynchburg, VA
- Stocker
Responsibilities:
o Organize stock room with new materials received
o Arrange displays in store
o Check and stock shelves in store
10/2009 – 11/2012
Apex Merchant Group
Plano, TX
- Director of Marketing
Responsibilities:
o Responsible for Business Development
o Program equipment for new clients
o Customer service
5/2001 – 9/2009
BCJ Trucking
Mount Airy, NC
- Over-the-Road Driver
Responsibilities:
o Pick-up first load from east coast and deliver to west coast by deadline
o Pick-up second load from west coast and deliver to east coast by deadline
o Complete log book recording driving times
o Follow Department of Transportation rules and regulations
4/1998 – 5/2001
BCB Trucking
Sparta, NC
- Over-the-Road Driver
Responsibilities:
o Pick-up first load from east coast and deliver to west coast by deadline
o Pick-up second load from west coast and deliver to east coast by deadline
o Complete log book recording driving times
o Follow Department of Transportation rules and regulations
Volunteer and Side Experience
o Served in US Army (1987 – 1995)
o Volunteer at Salvation Army – Lynchburg, VA
o Volunteer at Fire Department – Lynchburg, VA
Additional Training
o CPR, AED, and Basic First Aid certified (expires 4/2015)
o Confined Spaces Training
o Lock-Out/Tag-Out Training
o Fire Systems Training
o CDL Training (expired 2009)
o Heavy Equipment Training (US Army)
o Building Bridges and Roads Training (US Army)
Qualities Good with people, Ability to multi-task, Work
well independently or in a team environment,
References available upon request
Contact this candidate