Customer Service Office

Victoria Wilcox

Ph: 614-***-**** • Email: **********@*****.***

Profile ~

Dedicated professional with 15 years of experience providing high-level assistance • Excels in a collaborative

environment in addition to working independently • High customer service standards • Positive interactions with

external and internal customers and vendors • Proficient at compiling data for various reports • Creative • Self-

motivated • Excellent organization, communication, proofreading, and time -management skills • Goal-oriented •

Additional highlights:

Keyboarding at 60 wpm Professional Communication Practices

Machine Transcription Video/Audio Conferencing Experience

Prepares Financial Reports Program/Event Management

Technical Skills ~

Windows 8 • Microsoft Office 365 • Outlook • Publisher • Adobe • SharePoint • Constant Contact • FrontPage

Professional Experience

Management Council of the Ohio Education Computer Network (MCOECN)

Columbus, Ohio

Executive Assistant, January 1999 – June 2014

Provided sole administrative office support to CEO, CTO, and other MCOECN management staff and

program areas. Attended major meetings and sent mass communications to members.

Drafted meeting agendas, minutes, and reports for staff to review and finalize .

Scheduled meeting rooms, catering, and AV for meetings, trainings and major events.

Set up meeting room refreshments prior to meetings and prepared meeting materials.

Answered central office telephone; logged phone messages; responded to general inquiries.

Designed and scheduled electronic newsletter for distribution; entered and updated recipient info.

Made travel arrangements and completed seminar/conference registrations for staff.

Reviewed and submitted incoming invoices for approval. Requested purchase orders.

Ordered office supplies; tracked inventory of office equipment and promotional items.

Updated the organization’s email distribution lists and organizational listings.

Opened and sorted incoming mail; maintained internal master records portal.

Created and emailed Certificates of Attendance using Mail Merge.

Prepared welcome packets for new members.

Acted as liaison for state/regional professional development committees and OECN employees.

Additional Involvements

Served as Chairperson of the Central Region Professional Development Committee and Vice -Chair of

the Information Technology Center Administrative Office Support Team

Served as the organization’s Public Records Officer

Education

Columbus State Community College - Columbus, OH

Office Administration Technology, Executive Office Administration Major

Associate of Applied Science (AAS)

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