Customer Service Medical Assistant

Heather Koons

**** ***** **. ****, ** *****

*******@*****.***

708-***-****

EDUCATION

Kaplan College, Hammond, IN 06/12-

**/**

Medical Assistant Diploma

Rich East, Park Forest, IL 2008

Graduate

AWARDS & HONORS

Perfect Attendance Awards

Honor Roll Awards

SKILLS AND TRAINING

• Microsoft Office

• Handing money

• Putting pager work away

• Customer service

• Calling customers

• Working a register

• Refunds

• Cleaning

• Answer phones

• Managing people

• Preparing cash draws for the day

PROFESSIONAL EXPERIENCE

Lower Hardware Portage, IN

Service desk

• Taking care of customers, helping with customers complaints.

Cashier

• Ring items, processing payments, cleaning.

Cash office

• Getting the money ready for the next day, dealing with Garda, doing paper work

Jewel Osco, Dyer, IN 02/08-

Present

Service Desk

• Accountable for all cash drawers, customer service, process payments, managed the brakes.

Cashier

• Ring items, process payments and maintain clean working environment

Service Clerk

• Bagged groceries and assisted customers to their vehicles and loaded groceries

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