Customer Service Sales

Sarah E. Daniels

**** ******* ***** ****** • Mansfield, TX 76063 • 315-***-**** •

******************@*******.***

Enthusiastic leader eager to offer dynamic operations support, administrative management,

financial control, and patient relations talents toward maximizing success within a valuable,

growth oriented position.

PROFILE OF QUALIFICATIONS

OFFICE MANAGEMENT • ADMINISTRATIVE OPERATIONS • FINANCES • DATA / RECORDKEEPING • FILES MANAGEMENT

BUSINESS DEVELOPMENT • ACCOUNT MANAGEMENT • INSURANCE VERIFICATIONS • PATIENT CHART EVALUATIONS

HIGH VOLUME SALES • CUSTOMER SERVICE • WORKFLOW PRIORITIZATION • PHONE MANAGEMENT • COMPLIANCE

Integral team player who plans, prioritizes, and completes various tasks within fast paced

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environments.

Solutions focused professional who offers a quick learning nature to succeed in diverse dental business

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areas.

Ambitious self starter who expertly handles confidential responsibilities while maintaining high

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quality services.

PROFESSIONAL SYNOPSIS

Dental Administrative Operations

Applied dynamic administrative leadership talents toward directing high volume operations,

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including training, mentoring, and managing top performing staff, as well as highlighting team

accomplishments via monthly newsletters.

Expertly scheduled patient appointments for multiple staff and referred patients for oral surgery or

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other specialties.

Demonstrated solid communication skills toward liaising between dental professionals, peers,

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insurance, and clientele.

Sales / Business Operations Support

Drove business growth by proactively conceptualizing, developing, and implementing profit generating

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marketing plans, along with successfully keeping hourly scheduled treatment goal of $500 / hour and

tracking all treatment follow ups.

Supported patients in utilizing current / specific insurance benefits and presented treatment plans to

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boost revenue.

Financial / Key Account Management

Contributed sharp analytical abilities toward cost effectively coordinating all financial operations

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for multiple businesses, including handling billing and invoicing; researching, posting, and verifying

insurance; and filing claims.

Maximized bottom line performance by reviewing accounts for accuracy and maintaining 94% 104%

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collection rates.

Played a vital role in reviewing patient charts for accuracy and conducting pre determinates of key

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insurance benefits.

Dental Operations / Technical Support

Utilized broad scope of industry knowledge toward supporting general dental procedures, including

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minor oral surgery, restorations, endodontics, bridges, crowns, partials, and dentures, along with

preparing and cleaning rooms.

Exhibited experience in providing resourceful treatment explanations to patients and educating

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patients on processes.

Ensured seamless dental operations and optimal sanitation and infection control procedures by

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sterilizing instruments.

PROFESSIONAL EXPERIENCE

DEBBIE LANE DENTAL, MANSFIELD, TX 2012 – 2013

Office Manager

CESARIO FAMILY DENTAL, BLACK RIVER, NY 2002 – 2011

Financial Coordinator (2007 – 2011) • Relationship Coordinator (2004 – 2007) • Dental Assistant

(2002 – 2004)

EDUCATION, CERTIFICATION & TECHNICAL SUMMARY

Associate of Science in Liberal Arts JEFFERSON COMMUNITY COLLEGE

Certified Nursing Assistant (Since 2000) BOHLEN TECHNICAL COLLEGE

Microsoft Office (Word, Excel, PowerPoint, Outlook) • Corel WordPerfect • PractiDent • EagleSoft13 •

Internet

Excellent Professional References Provided Upon Request

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