Customer Service Representative

Toni Conley-Norwood

Human Resource Manager

Houston, TX

**********@*****.*** - 713-***-****

WORK EXPERIENCE

Human Resources Manager

Home Depot - Houston, TX - May 1999 to Present

Responsibilities

Central point of contact for 150+ associate.

Generated all associates schedules.

Recruit for staffing needs.

Orientation & Onboarding Process

Set up training for all new associates.

Assist with hourly associates performance reviews.

Assist with hourly associates succession planning.

Coordinate service and recognition awards.Maintain all employee's records.

Maintain strict confidentiality.

Accomplishments

I have the opportunity to service those in the community with job opportunities. I possess the ability to network

with different organizations to meet staffing goals and maintain a diverse pool of candidates at all times.

Over the years I have met so many people and I have the opportunity to watch them grow their careers and

live the orange life.

Skills Used

Self motivated, strong verbal communication, staff development, customer service, team building &

development, policy and procedure compliance, conflict resolution, and time management.

CALL CENTER MANAGER

CSC CREDIT SERVICE - Houston, TX - June 1992 to May 1999

MANAGED CUSTOMER SERVICE CALL CENTER TEAM 25+. ASSIST CLIENTS WITH TECHNICAL

ISSUES IN REGARDS TO COMPUTER SOFTWARE TO ACCESS CREDIT REPORTS. ANALYZE CREDIT

REPORTS WITH CLIENTS FOR ACCURACY AND VALIDITY. PARTNERED WITH SUBSIDIARY

CUSTOMER SERVICE REPRESENTATIVE

EQUIFAX - June 1987 to June 1992

DIGITAL MOBILE COMMUNICATION - 7550 OLD KATY ROAD SUITE 300

TROUBLESHOOT MOBILE PHONES AND PAGING DEVICES. ASSIST CUSTOMERS WITH BILLING

INQUIRES. NOTIFY CUSTOMERS WHEN WE HAD NEW PRODUCTS, AND UPGRADES. ASSIST IN

THE COLLECTION PROCESS AS WELL.

EDUCATION

Certificate in Building Blocks Capacity Development Program

University of Houston - Houston, TX

2005 to 2006

High School Diploma

BUSINESS VOCATIONAL MANAGEMENT

1987

ALDINE HIGH SCHOOL - Houston, TX

ADDITIONAL INFORMATION

SKILLS

• Self-motivated • Conflict resolution

• Strong verbal communication • Time Management

• Team leadership • Customer Service

• Process implementation • Team Building & Development

• Staff development • Policy/Procedure Compliance

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