Customer Service Assistant
Resume:
Mandy Barberree
Portland, OR 97211
**************@*****.***
mandybcreative.com August
2014
Writer and Editor
I am an educated writer and editor with years of cumulative experience and a wide variety of
published work - both online and in print. I use my years of experience to provide my students
with in depth knowledge and guidance in their essay writing and research; and I provide clients
with high quality and well researched blog posts, stand-alone articles, product descriptions, big
or small revisions of existing material, and with original content. My wide range of interests in
education, literature, gardening, animals, food, politics, history, science, tech and the arts keep
me engaged and excited to undertake all new endeavors.
Professional Experience
Freelance Writer and Editor 1992 -
current
based out of Portland, OR
I began content writing in the early 1990's, doing product descriptions; writing music and book
reviews; and editing band interviews and news articles for a label and music distribution. I
further honed my skills as a researcher, academic writer and editor while earning my BA and MA
in literature.
In the past few years, I have been writing content for local marketing campaigns in the form of
social media updates for a vintage clothing store, online content refinement for a local record
store and music distribution, and in the form of a series of vendor spotlights for a new ongoing
upscale vintage and artisan market that premiered this summer.
Private Tutor Nov 2012 -
current
Portland, OR
- I regularly assist students who are in the process of writing, editing and fine-tuning their
college entrance applications. In addition, I am working with a number of younger students and
instructing them in the subjects of writing, reading, vocabulary, complex thought, social studies
and history.
- Evaluating students' progress in order to determine their ongoing development and the areas in
which they need improvement.
- Motivating students with positive and constructive feedback, granting them the confidence
needed for their ensured success and progress in their academic growth.
Research Assistant
Portland Center for Public Humanities at PSU Feb 2012 – July 2012
Portland, OR
Assuming responsibility for the research needed for the organization of a yearly series of lectures
to be hosted in early May of 2012, called ‘The Holocaust and Genocide Studies Project.’ Work
was done in close co-operation with the Oregon Holocaust Resource Center.
Teaching Assistant
The University of British Columbia Sept 2009 –
May 2011
Vancouver, BC
- Exhibited a thorough and accurate knowledge, about the field of college level writing and
literary study, by displaying an ability to interpret and evaluate the discipline’s theories.
- Independently prepared lesson plans focusing on the study of literature and its theories, college
level writing skills, close reading, complex thought and interpretive strategies.
- Graded essays and exams for an average of 25-30 students per term.
Editor, Co-Owner, Office Manager
Profane Existence: Record Label, Distribution, & Magazine Apr 1992 –
Sept 1998
Minneapolis, MN
- Produced, wrote and edited content for a regular magazine and catalogue of releases.
- Produced and marketed music releases, books and Profane Existence magazine.
- Oversaw a full, international, wholesale and retail mail-order distribution of phonograph
records, CDs, printed matter, and custom silk-screened t-shirts.
- Coordinated all general office duties using computer based bulk mailing systems, payroll, and
desktop publishing programs.
Current & Additional Experience
Legal Assistant
Cascadia Disability Law April 2014 – present
Portland, OR
- produce and send a variety of professional communications.
- regularly provide clients with a clear and comprehensive knowledge of the Social Security
process, and of the status of their claims.
Legal Assistant
Schneider Kerr and Gibney Law Offices May 2013 – April 2014
Portland, OR
- Assisting clients in filling out various government forms for Social Security disability claims.
- Constant attention to detail and precision when docketing appeals, as well as maintaining
related MS Excel and MS Access databases.
- Producing and sending professional communications
- Providing comprehensive knowledge of claim status.
Assistant Manager and Marketing
Vintage by the Pound August 2012 – May
2013
Portland, OR
- Providing detail-oriented customer service in a small shop environment.
- Designing and producing promotional materials, creating and maintaining databases.
- Assuming responsibility for creative retail marketing and merchandizing, in store and online
Education & Technical Skills
The University of British Columbia, Vancouver, BC, Canada, May 2011
Master of Arts in English Literature
Portland State University, Portland, OR, June 2009
Bachelor of Arts in English Literature, Minor in History
T.E.L.T. Certificate (Training Effective Literacy Tutors)
Content Area: ABE/ESOL April 2007
Awards: Ronald E. McNair Scholarship Recipient, 2008
Schwenn Family Scholarship Recipient, 2007
References
Donna Reed
Long Time Friend and PCC Library Director
*****.****@***.***
Additional References provided upon request
Contact this candidate