Customer Service Manager

CHI TRAN

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*** ******* ***** ***** . *******, GA 30047 . 678-***-**** .

****.***@*****.***

CAREER SUMMARY

Experienced professional with planning and organizational skills to

lead and be supportive. Managed to lead, develop, and successfully

implement administrative processes to further business goals.

SUMMARY OF SKILLS

. Able to read, analyze and interpret information to make informed

decisions

. Develop relationships with build management and staff

. Dynamic leader and team builder, consistently motivating others toward

success

. Excellent problem solver with attention to deadline and bottom-line

. Frequently evaluate existing systems and procedures for improvement

. Highly organized with superior attention to details

. Fluently in English and Vietnamese

EXPERIENCE

Lilburn Middle School, Lilburn, GA

Volunteer Mentor (2012-2013)

. Skilled in managing children and diverse populations

. Deep knowledge of implementing a developmental and age appropriate

curriculum

. Outstanding ability to organize, maintain records and evaluate results

. Strong communication, problem solving, priority setting skills

. Strong observation, coaching and mentoring skills.

IMTC, Inc., Atlanta, GA

Director of Leisure Travel (1998-2012)

. Directly involve with all facets of corporate management and

operations, corporate policies and procedures, bookkeeping, marketing,

and human resources.

. Maintain office services by organizing office operations and

procedures, controlling correspondence, designing filing systems;

reviewing and approving supply requisitions

. Design and implement office policies by establishing standards and

procedures; measuring results against standards and making necessary

adjustments

. Keep management informed by reviewing and analyzing special reports,

summarizing information, and identifying trends

. Consulting and dealing with clients regarding sales and services

. Create and implement rates book for company

. Responsible for hiring, training and motivating employees

. Troubleshoot and resolve all issues for customers relation and

supplier relation

. Completing and ensuring that all contracts and paperwork are ready for

all products per season

. Delegating and controlling all aspects in the department including

dealing with issues of coworkers

Aw Pottery, Chamblee, GA

Assistant Manager (1997-1998)

. Supervised and maintained all transactions in the warehouse

. Performed billing and invoice collections

. Performed manager's duties since starting date

. In charge of quality control task group and customer service

. Coordinated domestic and international shipping and verified shipping

reports

. Responsible for product placement and promotion

North Georgia Masonry, Norcross, GA

Secretary (1997)

. Performed general office duties

. Operated office equipment such as fax machines, copiers, phone system

. Used computers for spreadsheet, word processing, database management

. Arrange conferences and meetings for business owner

. Maintained scheduling and event calendars

. Routed assignments; kept running log of all clients and employees

. Wrote a business plan to gain potential investors

Publix, Norcross, GA

Cashier (1996-1997)

. Received payment by cask, check, credit cards, vouchers, or automatic

debits

. Issued receipts, refunds, credits, or change due to customers

. Maintained clean and orderly checkout areas

. Answered customers' questions, and provided information on procedures

or policies

. Developed constructive and cooperative working relationships with

others

. Identified information by categorizing, estimating, recognizing

differences or similarities, and detecting changes in circumstances or

events

EDUCATION

Georgia State University, Atlanta, GA - Business/Education/Psychology

University Massachusetts, Lowell, MA - Bachelor of Arts in Psychology

COMPUTER SKILLS

Microsoft Office, Microsoft Excel, Powerpoint, Spreadsheets,

Database, and Access

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