Customer Service Life Insurance
Resume:
ASHLEY M. CARTER
HOUSTON TX ****3
**************@*****.***
CAREER OBJECTIVE: To obtain a challenging position in a world class
organization that will expand my organizational abilities and provide
opportunity for growth and development.
EDUCATION: Washington High School, Kansas City, Kansas
2002
Wright Business School, Olathe,
Kansas
2003
New Beginnings Christian Academy,
Houston, Texas
2007
WORK EXPERIENCE: Aon Hewitt
December 2008-Present
Experienced Customer Service
Associate
Duties: Greet and secure customer
calls
Identify the customer need and resolution
Review workflows and case management documentation
Interacts with client team to resolve any issues
Participates in continuous process to improve
activities.
Provide full support and excellent customer service
for health and welfare benefits for Starbucks
employees.
Counsel employees on benefits offered
through their employer.
Includes flexible
spending accounts, life insurance, medical and dental plans.
Assist with call flows
updates and research and problem solve to assist employees on a daily
basis.
Spherion (Contracted by Hewitt)
August 2008-December2008
Customer Service Associate
Duties: Answer questions pertaining to customer health
benefits.
Includes flexible spending
accounts, life insurance, medical and dental plans.
Going through applications to
analyze the reason for the call and providing the appropriate resolution.
FMA Alliance
February 2007-August 2008
Accounts Manager
Duties: Responsible for collecting over due
accounts pertaining to 30 to 180 days past due.
Provided excellent customer service
using negotiation skills that allowed the customer to pay off account or
bring account up to date.
Maintained filing system with
customer information
Skip traced customers who had no
number or address on file.
Encore R.M.I
March 2006-October 2006
Collector
Duties: Collections and making arrangement for
payments.
Negotiating settlements to clear account
balances.
Skip tracing when necessary
COMPUTER SKILLS: Proficient with TBA, CS Pro, Lotus notes
Microsoft Office: Word, Excel,
Powerpoint Outlook
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