Customer Service Quality Assurance

TANA M. SHMAEFSKY

*** ******** ***

N. Massapequa NY

11758

www.linkedin.com/pub/tanashmaefsky

Cell 516-***-****

*******@*****.***

Home 516-***-****

PROFILE

Bilingual Accountant, Tax Preparer, Self-starter with business education.

Experienced in Data Capture, Taxation and Customer Service. Excellent

ability to collaborate and prioritize work in order to meet tight

deadlines. Proficient in Spanish, QuickBooks and Microsoft Office software.

EXPERIENCE

Government agency, Holtsville, New York

Tax Examining Technician - Seasonal

2014-Present

H&R Block Enterprises- Levittown, New York

Tax Specialist - Seasonal

Bilingual Instructor-seasonal

2011 - 2013

. Translate, organize and counsel client's confidential information.

. Preparation of Income Tax returns.

. Facilitate with translations from Spanish to English, explaining

tax regulations to clients.

PUBLISHERS CLEARING HOUSE, Syosset, New York 1991 -

2010

Transaction and Correction Operator

. Extensive use of Imaging, the Web, Visual Basics and CRT terminals

. Control of managing the workflow in the Data Entry Department

. Able to identify errors during Quality assurance on outsourced work

. Accountable for the daily update of customers' Data Base

. Exhibited leadership by training new hires

. Public Relations, gave away monetary prizes to winning contestants.

Preferred Income Tax Refund, Inc. New York, NY

2004 - 2006

Clerk seasonal Part-time

. Accounting services, A/R; A/P, billing, customer service

. Tax Preparation services, knowledge of Drake tax software

EDUCATION

Bachelor of Science in Business-Accounting, Kaplan University, Chicago IL.

(3.41GPA)

Business Administration, SUNY, Old Westbury, Westbury NY

Tax Preparer Certification - IRS

QuickBooks 2013 - Hunter Business School Levittown, NY

INTERESTS & AFFILIATIONS

Student Affiliate of the AICPA -

Bilingual assistance to parents of St Martin de Porras, Marianist School

with Financial applications.

Contact this candidate