Customer Service High School
Resume:
Gerson A. Fuentes
******.*******@*****.***,
*** ****** ***** **. ********, TX 77406
832-***-****(cell) 281-***-****(home)
Proven self starter, outstanding customer service skills, office etiquette, quick learner, organized, can meet
deadlines, reliable, team player and trustworthy.
Summary of Qualifications
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Bi-lingual in Spanish and English. Clerical/Administrative skills
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Principals of Accounting I, II, III WPM 45
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Microsoft Certifications in Word, Copy/fax/scanner
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Excel and Outlook Internet Services
• Proficient in PowerPoint • Radiation Safety Course
• Proficient in QuickBooks, Peachtree Certification
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• Education and Training
LAMCO & Associate Pasadena, TX
Radiation Safety Course for industrial radiograph 04/2012 – 04/2012
Interactive College of Technology Houston, TX
Accounting and Automated Systems Diploma 11/2010 – 11/2011
Watkins Mill High School Gaithersburg, MD
08/2002 – 08/2006
High School Diploma
Work History
Interactive College of Technology 10/2012 – Present
Financial Aid Planner, Houston, TX
• Meets with and counsels students to explain and discuss the details of the financial aid application and
awarding processes.
• Utilizes and updates a database and processes applications for financial aid received from students.
• Determines eligibility for federal, state, university, and other aid programs in accordance with all
applicable laws, regulations, policies, guidelines, and other governing criteria;
• Develops and formulates appropriate aid packages for students
• Formulates, produces and distributes financial aid award notifications and ensures that the financial aid
that has been awarded is appropriately disbursed and credited to the students’ accounts.
• Develops and gathers appropriate materials, organizes, and helps present student financial aid outreach
programs for students and their parents.
• Accomplishes required verification of the accuracy of financial data and other detailed information
submitted by students and families.
• Reviews each student aid recipient's academic performance and determines whether academic progress is
being achieved.
• Performs other related duties as required.
Piatto Di Santi 07/2011 – 02/2013
Restaurant Manager, Houston, TX
• Responsible for the smooth functioning of the restaurant
• Responsible for administration in the restaurant
• Make sure the customers food comes out the kitchen correctly and well presented
• Interact with customers and solving their food related queries
• Dealing with staff issues
• Order supplies needed
• Compute weekly schedules for employees
Bookkeeping, Houston, TX
• Perform general office duties
• Maintain restaurants budget and financial records using Peach tree
• Input deposits made daily from revenues
• Write checks to pay vendors, bills, etc.
• Compute payroll hours for workers. Make adjustments to hours if necessary
• Create invoice for catering orders
• Perform bank reconciliations on a monthly basis to make sure everything is in order on both sides
Macy's 09/2010 – 10/2011
Shoe Salesman, Sugarland, TX
• Provide outstanding customer service.
• Responsible for keeping the sales floor clean, presentable, and in order.
• Reset floor to company standards at the end of business.
• Ensured daily accounting and balancing of the register for end business day.
Malcolm Pirnie 01/2011 – 04/2011
Administrative Assistant, Houston, TX
• Performed general office and admin/clerical duties
• Answered and handled phone lines when receptionist was not available.
• Printed out daily log reports for certain projects.
• Created files for new and existing projects.
• Copied, scanned, faxed, bound, filed, etc.
• Went through project manuals and checked for any formatting errors, printed out copies for clients
and internal use. Placed final manuals into binders or bound them, also stapled or bound project
drawings.
• Packaged documents and manuals into appropriate boxes.
• Scheduled couriers and Fed-Ex to pick up packages and deliver to clients.
Dolce International & Conference Center at the Bolger Center 08/2007 - 07/2010
Conference Planning Admin, Potomac, MD
• Performed general office and admin/clerical duties.
• Answered phones and transferred calls, took messages and distributed to appropriate person.
• Greeted clients and visitors who enter the office.
• Managed calendars for planners and kept track of each planners meeting/conference.
• Received, distributed and shipped mail.
• Ordered and restocked office and planners supplies.
• Handled department accounting books and made purchase orders.
• Handled transportation for clients.
• Filed contracts and meeting folders.
• Helped department supervisor manage budget.
• Helped different departments including; A/V, IT and Set-Up.
Business Center Clerk, Potomac, MD
• Provided business services for all guests including; basic typing, word processing, computer
publishing, copying, binding, fax, message transmissions, and any shipping needs.
• Produced invoices for chargeable services rendered through the business center.
• Created door signs for all groups, for posting the day of the meeting. Prepares daily reader board
information to be posted at entrances.
• Provided customer services to guests’ questions on such issues as directions and facility information.
• Supported customers as needed in computer labs and with the troubleshooting of computer related
issues.
• Maintained supplies as required and maintain orderly storage area for all supplies.
• Conducted a monthly inventory on all office supplies for both guest and staff use.
• Performed other or additional duties as assigned by management.
J.C.Penney 01/2005 - 08/2007
Shoe Salesman, Gaithersburg, MD
• Provided outstanding customer service to an average of 100 clients daily.
• Responsible for the upkeep and maintenance of the working environment.
• Kept the sales floor and the stock room clean, presentable, and in order.
• Reset floor and stock room to company standards.
• Ensured daily accounting and balancing of the register for end business day.
Contact this candidate