Customer Service Manager

Kevin Stubbs

**** ******* ****** **** ~ Ransomville ~ NY ~ 14131

************@*****.*** ~ 716-***-****

District Manager/Area Manager/General Manager

Operations Management * Profit and Loss Responsibility * Team

Leadership

Highly accomplished, visionary professional with entrepreneurial background

in driving sales, customer service, quality and profitability improvements

in fine dine and quick serve restaurant environments. Dedicated to

providing customers with best in class service to promote retention and

repeat business. Skilled supervisor with background in managing and

training teams of up to 20 employees. Proficient in Microsoft Office

(Word, Excel, Power point, Access) and Quick books

Core Competencies

~Strategic Planning ~Customer Service

~Purchasing/Ordering

~Process Improvements ~Menu Planning and Design

~Inventory Control

~Recruiting and Hiring ~Staff Training/Development

~Catering Services

~Relationship Building ~Profit and Sales Growth ~Quality

Control

Professional Experience

Obsidian Group USA inc. d/b/a/ Coffee Culture

2012/2013

District Manager

Recruit, hire and train management staffs for 5 company owned locations.

Responsible for P&L's, Payroll, financial reporting and day to day

operations in all assigned units.

Key Achievements:

~ Grew sales in all assigned units by 10-20% overall in 3 financial

quarters.

~ Facilitated Training programs for roll out of new menu updates for

management and crews.

~ Drove Improvements in customer service and quality by implementing

new processes.

Delfuego Concepts LLC. d/b/a Del Fuego Steakhouse

2008-2012

Owner/Operating Partner/Executive Chef

Entrepreneurial aspirations in opening own restaurant and catering facility

in Newfane NY. Managed all operations, quality, customer service, and

personnel functions. Building was renovated with $350,000 budget.

Key Achievements:

~ Complete renovation of entire building, on budget and on schedule.

~ Recruited and Trained entire staff.

~ Community involvement with fund raising and community groups.

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Kevin Stubbs ~ page 2

Lindy Enterprises LLC. d/b/a Arby's

2005 ~ 2008

Director of Operations

Managed all operations, quality, customer service, personnel functions for

3 Arby's franchised units.

Recruited all management and crew for all locations, trained management to

P&L, Inventory, Payroll and financial reporting

Key Achievements:

~ Construction of 3 units during tenure, from ground breaking to

opening day.

~ Recruiting and training of staffs in locations, and building a

strong community base in sales

~ Building on National sales promotions on a local level to bolster

sales and increase them to

10-20% during promo's.

Arby's Incorporated

1997 ~ 2005

General Manager

Managed daily operations of Arby's Unit 5287 Trumbull CT. P&L, Financial

Reporting, Inventory, Personnel reporting. Recruit and hired staff

members, assistant managers and supervisors.

Key Achievements:

~ Developed software programs for financial reporting which were

rolled out to entire company.

~ Drove improvements in customer service, quality, cleanliness by

implementing new processes.

~ Achieved operations excellence Award 3 Years in a row.

Career Notes ~ Prior success in restaurant, food service and other roles

~General Manager A&W Restaurants

~General Manager Friendly's Restaurants

~Area Training Manager Club Sandwich Deli

~Food Service Director Food Concepts Incorporated

~Terminal Manager Host Marriott, Newark Airport

~Food Service Director ARA Services

Education

Bachelor of Arts

Rochester Institute of Technology

Food, Hotel and Tourism Management

Associates in Applied Science

Morrisville State University

Hotel, Restaurant and Institutional Food Management

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