Human Resources Training

Michele Pugh, SPHR

*** ******* **** **** ? Pottstown, PA 19465 ? 610-***-**** ?

********@*****.***

http://webprofile.info/mpugh/

Director of Human Resources

Passionate and enthusiastic Human Resource Leader with extensive experience

overseeing HR operations across multiple organizations in union / non-union

environments. Successful at developing, training, and directing high-

performance teams to strategically transform and manage change in beliefs,

attitudes, and values in workplace. Advocate to employer and employees

with ability to conceptualize and implement HR strategies to promote high

levels of employee engagement / relations. Successful at leveraging HR

processes, key relationships, and training resources to maximize

productivity, change, cost savings, and recruitment / retention of top

talent.

Core Leadership Competencies

Human Resource Management HR Team Leadership & Collaboration

Strategic HR Planning & Results Orientation & Execution

Execution

Process & Performance Talent Acquisition / Workforce

Improvement Planning

Organizational Training & Culture & Change Management, Team

Development Building

Professional Experience

CRAY VALLEY, LLC (Formerly Sartomer Company) - Exton / West 1997 -

Chester, PA 2014

Global specialty chemical manufacturer, subsidiary of total petrochemicals

and refining with revenues of $75 million.

Director of Human Resources (2010 - 2014)

Reported to President and served as key member of Executive Management team

supporting all HR activities across multiple locations worldwide. Promoted

to oversee strategic HR planning & execution, employee relations,

organizational development, training, compensation & benefits, performance

management, recruitment, talent retention, succession planning, and

communications. Supervised nine direct / indirect reports at US

manufacturing locations.

Selected Achievements

. $1 million in annual cost savings generated by spearheading union

avoidance campaign to halt organizing attempts at the company's largest

manufacturing location.

. $400,000 saving per year and reduced absenteeism by 6% achieved by

developing and implementing strategies to revamp company's short-term

disability program.

. 5% reduction in employee turnover achieved by launching comprehensive

employee orientation program to create new company culture following

corporate spinoff designed to drive innovation, process, and growth.

. 30% decrease in recruiting costs realized by spearheading restructuring

recruiting efforts across multiple locations worldwide.

. Successfully assimilated four newly acquired US manufacturing facilities

across various locations into culture driven based on business objectives

and performance processes.

Senior HR Generalist (2002 - 2010)

Promoted to provide senior HR leadership and support for more than 500

employees at multiple locations. Reported to VP of HR. Managed one direct

report with dotted line responsibilities for 8 HR Site Coordinators.

Selected Achievements

. $100,000+ saved annually by serving as member of contract bargaining

team responsible for negotiating contract language and benefit

adjustments at 6% below authorized amount.

. 8% reduction in staff attained by identifying areas for functional

centralization to maintain profitability.

. Designed and rolled out leadership training program to facilitate a

succession planning project for key executives and departmental leaders

that identified core competencies by function.

. Transformed HR function from administrative role to strategic business

partner that included working with six-member senior management team

charged with implementing key business initiatives.

Office / HR Manager (1997 - 2002)

Managed employee relations, hiring, termination, annual reviews, staff

issues / complaints, disciplinary actions, new hire reporting requirements,

and office administration.

Selected Achievements

. Selected as subject matter expert to assist in development and

implementation of policies and training programs for entire organization.

. Chosen as member of award-winning team charged with designing and rolling

out corporate wide employee recognition program.

. Negotiated with bargaining unit and communicated program across site by

introducing new performance appraisal system accepted by union and non-

unionized workforce.

QVC - West Chester, PA 1994 - 1997

Multinational corporation specializing in televised home shopping with $2

billion in sales and 3,000 employees.

Processor / Training Specialist

Accountable for all phases of instructional evaluation, planning, design,

and implementation. Collaborated with management to determine specific

training needs related to core business objectives. Updated staff on all

procedural and system changes.

Selected Achievements

. $2 million saved per year by analyzing and redesigning training program

across operations.

. Increased employee morale and retention by 11% by establishing cross-

training program for distribution staff.

. Formulated training policies, programs, schedules and selected

appropriate instructional methods for department of 50 employees.

Education / Certifications / Affiliations

IMMACULATA UNIVERSITY - Malvern, PA

V M.A. in Organizational Leadership

V Dual Degrees: B.A. in Human Resources and Organizational Dynamics

Certifications: SPHR, Certified Senior Professional in Human Resources;

Member: SHRM, National Member of Society for HR Management

Greater Pottstown SHRM

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