Customer Service Data Entry

TAMIKO TRENT

*** ******** ******* ********, ** **212 P. 347-***-**** E.

***************@*****.***

SUMMAR OF QUALIFICATIONS

o Computer literate: Internet Explorer, MS Word: Excel, Power point,

Outlook

o Additional technical proficiencies include, AMPS, switchboard phone,

typing, faxing, scanning and data entry

o Attention to detail, dutiful respect for compliance in all regulated

environments

WORK EXPERIENCE

Clerical Aide (Seasonal)

NYC Parks & Recreation, Brooklyn, NY 03/2014 - Present

. Provide continuous and

exceptional customer service

for Parks patrons, guests and

personnel

. Responsible for ensuring a

safe and enjoyable Parks

experience for all visitors

. Address all questions and

concerns; analyze issues and

provide timely and accurate

solutions

. Direct higher level concerns

to the appropriate offices and

personnel

. Enter all borough associates'

timecards in database on a

weekly basis

. Complete work orders and

follow-up with Supervisor and

Field Staff

Claims Service Technician

Chartis Insurance, New York, NY 09/2000 - 11/2009

. Provided front office management including answering telephones,

faxing and data entry

. Created new files for claim adjusters with all necessary documentation

. Prepared insurance claim forms or related documents and review them

for completeness

. Contacted insured or other involved persons to obtain missing

information

. Provide customer service, such as limited instructions on proceeding

with claims or referrals

. Transmitted claims for payment or further investigation

ADDITIONAL WORK EXPERIENCE

Legal Support Staff

A.I. Credit Corporation, New York, NY 12/1993 ? 09/1999

. Prepare legal documents, including briefs, pleadings, appeals, wills,

contracts, and real estate closing statements

. Gather and analyze research data, such as statutes, decisions, and

legal articles, codes, and documents

. Meet with clients and other professionals to discuss details of case

. Direct and coordinate law office activity, including delivery of

subpoenas

. Keep and monitor legal volumes to ensure that law library is up-to-

date

EDUCATION

Ashford University

Earned credits towards a A.A. degree in Business Administration

Arbor E&T/NYJP, Brooklyn, NY

Job Training Participant

. Attended workshops, meeting, conferences, and demonstrations on job

readiness training

. Took surveys to identify training needs based on projected production

processes, changes, and other factors

. Complied with all aspects of job training

References Furnished Upon Request

Contact this candidate