Customer Service Administrative Assistant
Resume:
• TYREEK A. T I DWELL – 804-***-****
OBJECT IVE
My objective is to secure a position where my abilities, education, t raining and work
experience can contribute to the success of the organization to my professional growth and the
success.
PROFESSIONAL SK I L LS
• Proficient in Medisoft Clinical software
• Possess knowledge of Electronic Health Records for Medicare and Medicaid
• Possess knowledge of billing/claim processes
• Excellent oral and wri t ten communication skills.
• Resourceful problem solver; able to define issues and apply practical solutions
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Rapiscan X-Ray Machine
• Proficient at using Adobe Acrobat
• Excellent at Documentation
WORK H ISTORY
Flash Global Logistics, Mountain Lake 11/2013 – 08/2014
Dispatch Coordinator
– Arrange for the delivery of various shipments around the US and globally
– Track inbound calls from couriers and clients
– Record POD (Proof of Delivery) in Flash Track
– Contact couriers to confirm receipt of order details
– Enter delivery details into Flash Track (i.e. delivery times, client contact information, delivery
address)
– Troubleshoot delivery delays and resolve as needed
– Provide outstanding customer service to internal and external clients
– Ensure that all customer inquiries are handled in a timely manner
Advocare Morristown Pediatrics, Morristown, 05/2013 – 08/2013
Medical Billing and Coding Externship
- Verified medical Records
- Scheduled Patient appointments
- Greeted Patients and received co-payments
- Created and filed patient’s charts.
- Confirmed all insurance information, such as primary, secondary, HMO, PPO, deductibles, co-
payments, and effective dates of insurance.
Office Team- Covanta Energy, Morristown, NJ 11/2013-
07/2013
Documentation Specialist
- File documents and drawings into DV TDM system so they could be reviewed and accessed
by engineers.
Rix Pool and Spa, E ast Hanover, NJ
04/12-09-12
(Summer Seasonal Position)
Pool Maintenance Assistant
– Assisted in ensuring that pools were maintained, functioning properly and clean.
– Provide excellent customer service to clients
H a rvest Restaurants, Mor ris Plains, NJ 1/11-
04/12
Kitchen Staff
– Maintained the kitchen by keeping it clean and orderly.
Assisted with food preparation when directed to.
– Worked in a fast paced environment performing assigned duties to help keep the
r estaurant running smoothly.
M illennium Staffing/Sodexo, Peapack, New Jersey 6/05
12/10
Mail Clerk – Worked on site at Pfizer I nc .
– Sorted and delivered all incoming mail to various work stations
throughout the facility.
– Used the Rapiscan X-Ray machine to examine all incoming packages to ensure
s afety.
– Logged all incoming packages and Federal Express deliveries and distribute
t hem to
Addressee. Using postage meter, ensure that all packages and letters are
c orrectly weighed and stamped with correct postage.
– Use computer to prepare all Federal Express packages for pick-up. Ensured that
a ll intra
c ompany mail is directed to the correct location.
– Perform various other duties as assigned.
– I was fully crossed trained to work in two locations.
Norwood Ter race Health Center, P lainfield, New Jersey
10/04 – 6/05
F ront Desk Cler k, Pa rt T ime
– Answered incoming calls and route to appropriate party.
– Took and delivered messages as needed.
– Greeted and directed visitors.
– Ensured that patients do not leave the building unescorted.
– After business hours ensure that the building was secure and escorted staff to
t heir vehicles as needed.
E D UCAT ION
Central Career School, South Plainfield, N J
Medical Billing and Coding Specialist Certificate Graduated
-2013
Certifications
• First Aid and CPR certified 2012
• H IPPAA certified 2012
• OSHA Safety Orientation Healthcare certified 2012
• N HA Certified Medical Administrative Assistant Pending
• N HA Certified Billing and Coding Specialist Pending
• Electronic Health Record Specialist Certification Pending
Contact this candidate