Customer Service Data Entry

Kaytrina A. Lewis

**** ***** ******* **.

Norcross, GA 30071

Home: 770-***-**** Cell: 678-***-****

********.*****@*****.***

QUALIFICATIONS SUMMARY

• Excellent customer service skills

• Experienced in training employees

• Ability to meet and exceed goals

• Highly organized and proficient in time management

• Dependable, supportive, and possess ability to prioritize

• Able to work independently and keep attention to detail

EDUCATION

Bachelor’s in Business Administration

Miller-Motte College Online, Anticipated Grad Date April, 2015

Related Coursework:

• Business Organization • Management & Supervision

• Sociology • Research & Analysis

• Leadership • Report Writing

• Accounting Principles II • Organizational Behavior

• Critical Thinking • United States Government

Associate in Applied Science in Paralegal,

Miller-Motte College Online, Graduation Date July 2013

Related Coursework:

• •

Document Processing Contract Law

• •

Intro to Legal Systems Wills, Trusts, & Estates Administration

• •

Constitutional Law Civil Litigation

• •

Torts Criminal Law & Procedure

• •

Real Estate Law Family Law

• •

Legal Research & Writing Legal Office Systems

WORK EXPERIENCE

Windy City Call Center February 2014 to Present

Educational Advisor

Provides customized solutions and advisory services to educational institutions in the public and

private postsecondary sector, including degree and non-degree programs, trade schools, technical

colleges, cosmetology schools and other privately held institutions.

USA Chat, Norcross, GA July 2004 to December 2013

Independent Contractor

• Answered inbound calls from various customers

• Counseled customers in all matters ranging from household duties to personal matters

• Collaborated with management on ways to improve customer service

International House of Pancakes, Norcross, GA November 2004 to January 2008

Server, Manager, Crew Chief, Trainer

• Served food in a professional, friendly manner

• Maintained store up to corporate standards

• Handled customer/employee disputes in a just manner

• Answered phones, light data entry, customer service

I.M.S of Atlanta, Atlanta, GA November 1996 to June 2000

T.S.R.

• Inbound/outbound calling on potential customers for 60-month magazine subscription

• Provided data entry

• Answered questions, designed packages according to customer preferences

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