Customer Service Management

Lorenzo D. Young

***** *. ******* ***. *** Orleans, LA 70124 Cell 504-***-**** *************@*****.***

Manger with extensive experience in planning, organizing, developing and directing a production center. Excellent

background in scheduling, computer operation, customer service, time management and analyzing information.

E xperience in safety management, inventory control, opening and closing of shifts, employee evaluation and

t raining.

P ROF I L E

E XPER I ENCE

P roduction Manger- Feb. 2007- Present

Southern Imaging Solution, New Orleans, LA

1. Planning and scheduling production activities and supervising the production process.

2. Ensuring the effective management of production lines of an organization.

3. Ensuring maintenance of cost effective and high standard production.

4. Monitoring the production practices and setting the schedule as required.

QA & QC Manger- June 2007- December 2007

I nt ralox, Harahan, LA

5. Provide assistance to Quality Manager with visual and dimensional check.

6. Audit production and packaging processes to ensure compliance with product specifications.

7. Coordinate activities based on inspection data and quality standards.

8. Usage of shot scope and SPC to perform t rend analysis and reduce percentage of defective parts produced.

N ight Shift Manger/Supervisor- December 2002-December 2006

U niversal Sodexho, Harahan, LA

9. Manage daily operations including scheduling, customer relations, time management, and opening and

closing of shift.

10. Plan and implement procedures and systems to maximize operating efficiency.

11. Review orders processed by employees to ensure proper ordering productivity goals were achieved.

12. Manage and assist staff with work progress.

13. Determine staffing requirements based on production.

Shift Supervisor- December 2000- December 2002

Associated Grocers, Baton Rouge, LA

14. Manage daily operations including scheduling, customer relations, time management, and opening and

closing of shift.

15. Responsible for shift schedule to include: work assignments/rotations, employee t raining, employee breaks,

and backups for absent employees.

16. Make adjustments as necessary during shift to achieve inventory goal.

17. Ensure a clean and safe work area.

education

Louisiana State University

18. Supervisor and Management Certification

References Available Upon Request

Contact this candidate