Customer Service Data Entry

*** ******* **. ***. ** Newark, NJ ***** 862-***-****

************@*****.***

Tracy Ann Kelly-Reeves

Skills

Case and group management

Call center experience, filing, and data entry

Microsoft office (excel, word, outlook, PowerPoint) Type 45 WPM

Experience

06/2012-10/2012 Clara Maas Medical Center Belleville, NJ

Mental Health Associate

Job responsibilities included Patient care

Conducting group sessions for psychiatric patients (involuntary and

voluntary units)

Clerical duties

Drawing blood work, performing EKG, and recording vital signs

04/2008-02/2012 Lester A. Drenk Behavioral Health East Orange, NJ

Center

Family Resource Specialist

Job responsibilities included providing clinical care for at risk

youth ages 5-18 in Therapeutic Foster Care (case load of 8)

Facilitating treatment team meetings and preparing treatment plans

Conducting weekly home visits and providing in-home counseling

therapeutic support

Training foster care parents and inspecting homes

Adhering to strict state documentation regulations.

Providing 24 hour on call assistance to families

Non violent crisis intervention (CPI) Trainer: trained staff and

foster parents

07/2005-01/2009 Mountainside Hospital Montclair, NJ

Telecommunications Operator

Job responsibilities included answering and transferring all

incoming hospital customer service calls

paging emergency codes overhead

Connecting and disconnecting patient phone service

Troubleshooting physician pagers

Recording and reporting vital hospital information.

Education

2012-Present University of Phoenix

MA in Psychology. exp 5/15

2003-2008 Rutgers University

BA in Psychology

References Available Upon Request

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