Customer Service Sales
Resume:
Veronica Suarez
Jamaica, NY
*************@*******.*** - 917-***-****
WORK EXPERIENCE
Inventory Control, Receiving and Shipping Department Manager.
Chad Allison Corporation - New York, NY - April 2008 to May 2013
Reported directly to the General Manager
• Ultimate responsibility for all physical jewelry in house and transaction records for jewelry at offsite location
including memo and sales person lines.
• Ensure products are received timely and accurately.
• Responsible for picking jewelry for customer orders, memo's and sales man's
• Responsible to log all packages received and process merchandise in the system.
• Responsible for all put away of jewelry. Making sure all jewelry is put in right location in the control area.
• In charge of packaging and shipping department.
• Responsible to coordinate with Customer service and Marketing department any issues related with
merchandise and shipping.
• Communicate with vendors regarding new products and changes to existing products
• Coordinate with local and international contractors to get the repairs timely and accurate manner.
• Schedule goods pickups and returns with vendors.
• Responsible for QA staff that has to perform inspection of the merchandise sent back from Memo's, Sales
order and salesman's.
• Conduct regular cycle counts and physical inventory to maintain the accuracy and integrity of inventory.
• Data entry, Order research.
• Receiving and returns of merchandise from Vendors.
• Process credits to customers.
• Responsible for timely and accurate Inventory reports needed by management and auditors.
• Validate vendor invoices to ensure correct purchasing price
• Monitor and adjust selling prices based on overstocks, vendor specials, cost changes, closeouts.
• Project Management
• Create and modify purchase orders and memos.
• Responsible for all repairs and Maintenance jobs. Keep records in the system and information related to
customer repairs.
• Follow up with vendors on product deliveries, out of stock issues, pricing issues.
Paratechnical
Riva Jewelry - Long Island City, NY - January 2007 to March 2008
Perform Time and Motion Studies: Analysis applied to direct labor operations to create, execute and monitor
the efficiency of employees against the established standard
• TMS analysis contributed to savings in direct labor in excess of 15% across a workforce of 107 employees
• TMS analysis and subsequent cost reductions allowed successful bid of new additional orders exceeding
25,000 units per month
• Directly responsible for integrating and utilizing the Time and Motion studies to improve the performance and
morale of employees
• Monitor and execute the standards in the system to manage each direct labor process in production
• Supervise the productivity management system
• Generate and keep track of the Employee Warning System based on efficiency and quality
• Create and change routings of each style to improve the flow on the floor
• Monitor routings impact inter-departmentally and intra-departmentally
• Audit the Standard Operation Procedures of each process
• Report directly to VP Operations methods to curtail workflow bottlenecks
• Directly responsible to maintain morale as a check and balance to efficiency overhead on employees
Vault Supervisor, Inventory Analyst, Closeouts Expeditor
Jewel America Inc - New York, NY - April 2001 to September 2006
Review purchase orders and make sure that the customer receives the merchandise well- presented and on
time, along with the invoice
• In charge of processing, monitoring and reporting on physical inventory
• Maintain and keep up-to-date the list of the closeouts and document tracking
• Classify the scrap to be send out for melting
• Make sure that my assistant performs her tasks accurately and on time
EDUCATION
High School Diploma in Caracas
Universidad Santamaria
ADDITIONAL INFORMATION
Skills:
Microsoft Office Word, Excel, PowerPoint, Outlook, Microsoft Navision, AS400
bilingual English and Spanish
References are available upon request.
Contact this candidate