Customer Service Manager

Stephanie Blanco

Leesburg, FL

*********@*****.*** - 352-***-****

To obtain a position as a Receptionist where my office management skills and customer orientation will be

fully utilized for the company's benefit.

Abilities:

Speak and write English and Spanish fluently.

Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages

and scheduling appointments.

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to

specific destinations.

Transmit information or documents to customers, using computer, mail, or facsimile machine.

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Issue receipts, refunds, credits, or change due to customers.

Assist customers by providing information and resolving their complaints.

Speak and write English and Spanish fluently.

WORK EXPERIENCE

Assistant Manager/Manager

Magic Burgers - Leesburg, FL - March 2014 to July 2014

Magic Burgers, Leesburg, FL (Assistant Manager)

Responsibilites included supervising all Team Members on an assigned shift. Other related duties included

assisting the General Manager when hiring personnel, orienting and or evaluating Team Members, trained

newly hired members about all the aspects of the operations and also responsible for implementation of the

Right Track Training Program. Keeping the restaurant premises clean using the company's standard sanitation

program. I also ensured that the highest standard for maintaining product quality and excellent customer

service is being implemented.

Damaris Tax Miami, FL ( Receptionist )

Responsibilites included scheduling appointments, organizing meetings, maintaining appointment diary both

electronically & manually. I was in charge of preparing letters and documents, receiving and sorting out e-

mail and deliveries.

Frank's Perfumes Miami, FL (Sales Associate)

Responsibilties included marketing products and setting up displays as well as promoting and selling products

and services offered by the business. I would receive and disburse money & processed credit & debit card

transactions as well as validating checks.

EDUCATION

General Educational Development

Miami Dade College FL

June 2010

SKILLS

safeserve, Bilingual, Computer, Register, Customer Service

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