Customer Service Manager

WILLIAM POLIDORE

*** ***** **** *****

Carencro, La. 70520

Mobile: 254-***-****

Home: 337-***-****

*******.********@*****.***

OBJECTIVE

Seeking employment opportunities as a supervisor or manager in which I may utilize my abilities to

manage and direct programs to optimum levels of performance. My experiences exemplify my abilities

to effectively manage programs and personnel.

SUMMARY OF QUALIFICATIONS

Ten years of successful management experience achieving excellent results in the following areas:

Operations Management, Personnel Management, Training, Planning, Risk Management, Equal

Opportunity, Maintenance and Team Building. Extensive experience in decision making, problems

solving and counseling. Created, maintained, and presented documents using Microsoft Word,

PowerPoint, and Excel. Recognized and awarded for outstanding job performance.

EMPLOYMENT HISTORY

Security Shift Supervisor/ Lead Security Officer July 2013 - Present

Evangeline Downs, Opelousas, LA

Directly reports to the security shift manager and supervises four lead security officers and dispatcher.

Assist management with hiring, training, evaluation, monitoring and scheduling of security personnel

while performing security duties in adherence to the internal controls and company policies. Provides

assistance and support for security personnel and assists with patron transactions when necessary.

Responsible for the physical safeguarding and security of casino assets, safety of patrons and employees

while in the establishment. Prepares written security incident reports to document significant gaming

issues, incidents, and patron complaints or disputes. Has full signatory ability on the following

documentation – access logs, stand-up/dual rate log, key logs, counterfeit documentation, MEAL books,

patron dispute forms, key destruction documentation, marker documentation and jackpots.

Senior Advisor/Instructor/Trainer March 2009- September 2010

MPRI, L-3 Com, Besmaya Iraq

Responsible for all performance oriented training concerning the M1A1 tank weapons platform, utilizing

the United States Army Armor School small group methodology. All instruction is geared towards basic

thru advanced level instruction relevant to all crew positions associated within the M1A1. Training

consists of classroom, hands on performance oriented training under harsh desert conditions, including all

phases of live fire Tank Gunnery, operating in a 24 hour range operation environment. All personnel are

required to perform range maintenance as well as live fire control tower operations. Work consists of a

seven day work week including the responsibility of equipment maintenance assigned by the Tank Team

Manager.

Instructor/Trainer October 2007 – February 2009

General Dynamics Land System, Fort Hood, TX

Instructor provided program planning, schedules and instructional techniques for the M1A2 and M1A2

SEP tank. Advise and assist instructors in the development, validation, and implementation of training.

Present classroom theory and hands-on instruction that encompasses vehicle familiarization; safe

operations; drivers training on the M1A2 tank, to include starting, stopping, driving; and PMCS

(Preventive Maintenance Checks and Services), operation of each crew station, and knowledge of

organizational maintenance procedures. Conduct/assist unit personnel in operational procedures at field

site while performing other duties as assigned by site manager or armor lead.

Inspector June 2007- September 2007

Amer Technology, Inc., Fort Hood, TX

Performed various aspects of administrational, and customer service related duties for barracks

management teams during after duty hours. Conducted In-processing and out-processing of residents in

Government quarters, contract termination room inspections, verified occupancy and assisted occupants

in access quarter in cases of lock out lock out assistance, issued keys, maintenance escorts, assisted in

massive deployment, and redeployments. Signed and maintained key control for eleven barracks team

management. Maintained a log report of all services rendered during after hour services and directly

reported all activities to the Supervisor.

Operations Manager July 2003 – May 2007

U.S. Army, Fort Hood, TX

Consulted and provided recommendations to executive management. Managed and maintained operation

center comprised of over 230 personnel. Oversaw the maintenance of personnel records regarding

actions, promotions, training, and movement. Planned and coordinated security operations providing

guidance and direction for mid-level management. Budgeted company funds of over $2 million

purchasing office supplies and operations equipment and parts. Supervised up to 12 first line Supervisors.

Managed intelligence and liaison activities relating to military operations. Collected, interpreted,

analyzed, and distributed intelligence information. Wrote routine and special reports, commendations, and

operation plans.

Assistant Operations Manager January 2002 - June 2003

U.S. Army, Fort Hood, TX

Developed and managed risk management matrix based on operational activities. Conducted risk

assessments determining risk management levels for remote operations resulting in zero injuries over a

one year period. Coordinated and implemented training programs such as career development, safety, and

physical fitness. Prepared and edited training plans and schedules. Developed lesson plans and taught

Equal Opportunity classes to include sexual harassment, discrimination, and consideration of others.

Provided formal and informal performance counseling to individuals and groups. Recommended

individuals for promotions and awards. Maintained automated personnel data records, job evaluations,

and awards.

Security Supervisor July 1999 - December 2001

U.S. Army, Fort Hood, TX

Maintained over $37.5 million in equipment to include vehicles and parts overseeing equipment logs and

verifying log checks. Provided guidance and professional support to 18 personnel performing vehicle

maintenance and security duties. Mentored and guided lower level personnel by providing practical

example performing duties with enthusiasm and confidence. Built strong teams by implementing

strategies that include cross-related tasking, buddy system, and organized events. Implemented orders and

directed individuals in diverse, stressful and demanding situations. Conducted detailed inspections of

personnel, equipment and facilities to ensure security of organizational property.

EDUCATION

• Bachelor of Science, Liberal Arts, Excelsior College, Albany NY

• Associate of Arts, General Studies, University of Maryland, Germany

• Graduate, Leadership Management Course, U.S. Army, Fort Knox, KY

• Graduate, Leadership and Maintenance Course, U.S. Army, Fort Knox, KY

• Certificate, Operations Supervisor Course, U.S. Army, Fort Hood, TX, 2004

• Certificate, Contracting Officer Representative, U.S. Army, Vilseck, Germany

• Certificate, Equal Opportunity, U.S. Army, Vilseck, Germany

• Certificate, Instructor Training Workshop,, U.S. Army, Vilseck, Germany

CERTIFICATION/QUALIFICATION

• US Passport Exp: 17/02/2019

• Transportation Worker Identification Credential (TWIC Card) Exp: 04/03/2016

Contact this candidate