Customer Service Manager

Alicia Parsons

Shift Manager

Mississauga, ON

***********@*******.*** - 416-***-****

To obtain a position in an environment where I can utilize the skills that I have acquired as well as developing

new skills that will benefit me in the future.

WORK EXPERIENCE

Shift Manager

McDonald's Restaurants of Canada Ltd - 2012 to August 2014

Responsible for opening the restaurant and preparing for the morning service.

• Ensured all facets of the restaurant ran smoothly including the drive-through, lobby and kitchen.

• Dealt with all customer comments and complaints of all kinds in the store and over the phone.

• Responsible for documentation of improper behavior, as well as noting outstanding work by crew members.

• Attended monthly meetings and provided input on how to improve the restaurant.

• Counted and verified several tills each shift and made bank deposits.

• Created the employee schedule covering three shifts per day, each week.

• Worked at two of the Owner's seven restaurants in various capacities.

Team Leader

Leader, SK - 2011 to 2012

Verified that supplier deliveries were timely and accurate.

• Received ongoing training for a managerial position.

Crew Trainer

- 2010 to 2011

Certified to train new employees on proper procedures and job tasks.

• Made sure all new employees had a good understanding of Company expectations and that they continue

to improve their skills.

Crew Member

- 2009 to 2010

Serving customers quickly and efficiently while working as part of a team

• Preparing food while adhering to food safety rules.

SKILLS

• Well-developed customer service and communication skills

• Three years of supervisory experience

• Work well under pressure and in stressful situations

• Reliable and goal oriented

• Several years experience handling cash

EDUCATION

Cawthra Park Secondary School

2008 to 2012

Allan A. Martin Senior Public School

2005 to 2008

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