Customer Service Human Resources
Resume:
SUCOVIA A. CALDWELL
Ellenwood Ga., 30294
Cell: 404-***-****
Email: *******.********@*****.***
SUMMARY OF QUALIFICATIONS
• Over 15 years of professional experience in Human Resources in recruiting, training, and
managing employees
• Master’s Degree in Human Resource Administration; Certified Equal Employment Opportunity
(EEO) Trainer/pursing a Leadership Certificate
• Process U.S. Government Secret Security Clearance
• Strong Customer Service skills focusing on 100% customer service satisfaction
• Proficiency in multiple proprietary Human Resource Program, Microsoft word, excel,
PowerPoint, and access
EXPERIENCE
HR Administrative Assistant
Center for Disease Control (CDC) January 2012-October
2012
Atlanta, GA.
• Worked alongside USAJobs.com answering over 100 phone calls, responding to inquiries and
providing general information to job applicants regarding HR procedures/Also answered
employee requests and questions.
• Conducted new hire orientation, presented and implemented human resources policies and
procedures.
• Developed and maintained customer service and updated information screens.
• Maintained the Food and Drug Administration Report on a weekly basis.
• Updated HR spreadsheet with employee change requests and processes paperwork.
• Assisted with recruitment and interview process.
• Scheduled meetings and interviews as requested by HR Manager.
• Scheduled conferences by reserving facilities at local hotels and/or restaurants.
• Made photocopies, faxed documents, and performed other clerical functions.
• Filed pares and documents into appropriate employee files.
• Assisted with preparing correspondence.
• Processed mail.
Human Resource Manager October 2009-
October 2011
U. S. Army, Fort Riley KS.
• Advised, assisted and counseled the Division Head, Supervisors, and Soldiers on personnel
matters.
• Review and consolidated reports, statistics, and personnel actions submitted to higher
headquarters.
• Managed company’s Military Personnel Record Jackets (DA 201 files), medical, and dental
records.
• Advised the Division Head on personnel strength, shortage, and overages, entered company’s
financial transactions, provided technical guidance and training for soldiers and accounting for
over 75,000 worth of equipment.
• Coordinated Quality of Life Program and promoted esprit de-corps
• Received a Meritorious Service Medal (MSM) for outstanding performance while serving in the
military.
Human Resource Supervisor September 2008-September
2009
U.S. Army, Camp Humphreys, Korea, Republic of
• Reviewed consolidated report and statistics.
• Prepared recommendations for personnel actions to higher headquarters.
• Reviewed and prepared reports and data on strength (gain and losses) of personnel and made duty
assignments of enlisted personnel.
• Reviewed cyclic and other reports to assess systems performance.
• Served as liaison between the servicing data processing facility and field managers of interfaced
systems.
• Maintained the company’s personnel training records and files for over 138 Soldiers.
• Ensured all company’s training requirements and schedules were submitted in a timely manner.
• Responsible for the health and welfare of 6 soldiers and 2 Korean soldiers.
Human Resource Manager April 2004-September
2008
U.S. Army, Fort McPherson, GA.
Served as a Human Resource Manager for Headquarter, Third US Army, the only deployable unit on post
consisting of over 2,100 soldiers:
• Provided administrative support to over 2,100 Soldiers assigned and attached to the company.
• Worked as the Promotion Supervisor; served on a board that made all promotion decisions for
employees
• Supervised Headquarter level promotion board, proceedings, transactions and conducted monthly
promotion audits.
• Processed awards, evaluations, promotions, and personnel actions.
• Managed the operation of the Headquarter ID cards system and entered Human Resourced data
into company’s HRM Systems.
• Supervised and maintained the health and welfare of 5 soldiers by performing and financial
counseling.
EDUCATION
Master of Science Administration: Human Resources Administration
Central Michigan University (Off-Campus Program), Atlanta, GA.
Bachelor of Arts, Business Administration: Concentration in Management Information System
Saint Leo University, Atlanta, GA.
CERTIFICATES
Basic Leadership and Management Development Course, Fort Bliss, TX.
Intermediate Leadership and Management Development Course, Fort Lee, VA.
Unit Prevention Leader (Drug Testing) Course, Camp Humphreys, Korea, Republic of
Equal Opportunity (EO) Instructor Training Course, Camp Casey Korea, Republic of
AFFILIATIONS
Dress For Success Career Center (DFSA)/Going Places Network
COMMUNITY SERVICE
Volunteer in church organization: Leader of the Women’s Ministry, Director of Youth Sunday School,
Leader of the development of dance, praise, and drama ministries, Leader of Fund Raiser Committee
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