Customer Service Representative
Resume:
Jason Burt
Phone 801-***-****
E-mail address: ***********@*******.***
Summary of Qualifications
Twelve years of customer service and technical support
Excellent written and verbal communication skills, with an eye for detail
Extremely productive in a high volume, high stress, environment
Ability to analytically troubleshoot and problem solve
Highly productive in the use of Microsoft Office
Self starter with a can do attitude
PROFESSIONAL EXPERIENCE
RCI-Convergys-Murray, Utah-Current
. Selling timeshare vacations for wyndham and worldmark weeks and points
accounts.
Usana Health Sciences - Tooele, Utah
2011- 2013
. Customer services for order entry for a large multi-level marketing
company
. Upselling current and future products as well as retention
XO Communications.-Sandy, Utah
XO is a national telecommunications provider for business services.
Billing analyst and orders-2009-2011
Responsibilities
. Billing services and escalations for small to large business clients
. Use of multiple research applications and billing processes
. Customer order processing and continuing support for voice and
data services
Recognition:
2 awards from the customer service director Hope Champagne for
outstanding services.
Comcast- Sandy, Utah
Comcast is the country's largest provider of cable services - and one of
the world's leading communications companies
Customer Service Representative - 2006- 2009
Responsibilities
. Handled telephone calls, covering full range of customer service and
technical support and sales information for resolution of a
transaction
. Performed billing and posting of customer accounts
. Resolves delinquent account balances
. Corrected errors and discrepancies on customer billings as necessary
. Used online tools for analyzing customer issues
. Product consultant and responsible to up-sell additional Comcast
products and services
1 Recognition:
Received seven corporate awards during tenure
Affiliated Computer Services- Sandy, Utah
Affiliated Computer Services (ACS) is a Fortune 500 company that provides
information technology services as well as business process outsourcing
solutions to businesses, government agencies, and non-profit organizations.
Customer Service Representative - 2005- 2006
Responsibilities
. Assessed customer needs and sold customers additional services
. Responded to telephone inquiries and complaints
. Communicated appropriate options for resolution
2 Recognition:
. Received ACS customer service award for outstanding service
Kelly Services for American Express - West Valley City, Utah
Kelly Services, Inc. is a world leader in human resources solutions
American Express is a diversified global financial services company
Customer Service Representative - 2004 - 2005
Responsibilities
. Supported activities relating to American Express's Risk Management
Team
. Outbound calls to existing customers
. Activated gift cards
. Data research
3 Recognition:
. Received several customer service awards for outstanding service
Education
Eagle Gate College, Associate Degree of Graphics Design. - 2005
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