Sales Human Resources

Adrienne McGlone

** ****** ******, *********, ** 01420

Phone: 617-***-**** Cel: 617-***-****

Email: ***************@*****.***

PROFESSIONAL SUMMARY

Driven, mid-level supervisor with over 20 years of administrative and health care experience,

seeking to make a direct impact within a dynamic team utilizing strengths in system

improvement, data management, and operations management. Proven ability to accomplish any

given mission in top form, with savings in: time, capital, and human resources. Well-developed

time management skills. Strong ability to manage diverse workforce teams in dynamically

changing environments. Proactive approach to problem solving. Spotless record of positively

affecting entire organization. Proficient with MS Office suite, spreadsheets, and database usage.

Mission focused team player that will contribute to the overall success of an organization.

Areas of Experience:

• Administration/Clerical • •

Operations Management Problem Solving

• Human Resources • •

Process/System Improvement Microsoft Office Suite

• Legal/Regulatory Compliance • •

Budgeting/Financial Communication

Management

WORK HISTORY

Convergence Marketing, Hanover, MD 6/2011-Present

Merchandiser/Reset Assistant

• Maximize sales and increase sales volume

• Plan-o-gram execution

• Audit, maintain stock and take inventory

• Signage placement

• Client and customer relations

• Account management

Westover Air Force Reserves Base, MA 10/2009-9/2012

Ophthalmic Technician, Shift Supervisor

• Document patients' medical histories

• Operate ophthalmic equipment such as auto-refractors, phoropters, tomography, and

retinoscopes

• Measure distance and near visual acuity using appropriate tests

• Administer diagnostic tests such as central and peripheral visual field tests, ocular

motility tests, color vision tests, and pharmacological pupil tests

• Collect ophthalmic information using optometry equipment

• Assist physicians in performing ophthalmic procedures

Massachusetts Air National Guard, Otis ANG Base 10/2003 – 10/2009

Information Management Specialist

• Read source documents and enter data in specific data fields

• Compile, sort and verify the accuracy of data before it is entered

• Compare data with source documents, or re-enter data in verification format to detect

errors

• Store completed documents in appropriate locations

• Maintain logs of activities and completed work

• Locate and correct data entry errors

Boston Veterans Administration Healthcare System 6/2003 – 7/2008

Administrative Officer

• Prepare and review operational reports and schedules to ensure accuracy and efficiency

• Set goals and deadlines for the department

• Plan, administer and control budgets for contracts, equipment and supplies

• Hire and terminate clerical and administrative personnel

• Analyze internal processes and recommend and implement procedural or policy changes

to improve operations, such as supply changes or the disposal of records

• Collect and analyze data to detect deficient controls, duplicated effort, extravagance,

fraud, or non-compliance with laws, regulations, and management policies

DayWatch, Inc., Lincoln, NE 9/2001 – 2/2003

Case Manager

• Refer clients to community resources for services such as job placement, debt counseling,

legal aid, housing, medical treatment, or financial assistance, and provide concrete

information, such as where to go and how to apply;

• Interview clients, assessing their situations, capabilities, and problems, to determine what

services are required to meet their needs;

• Counsel individuals regarding issues including mental health, poverty, unemployment,

substance abuse, physical abuse, rehabilitation, social adjustment, child care, or medical

care;

• Develop and review service plans in consultation with clients, and perform follow-ups

assessing the quantity and quality of services provided;

• Arrange for medical, psychiatric, and other tests that may disclose causes of difficulties

and indicate remedial measures.

Nebraska Urban Indian Medical Center, Lincoln, NE 5/1997 – 8/2001

Program Coordinator

• Developed and implemented program policies, procedures, and protocols for HIV/AIDS

Prevention Program;

• Reviewed financial statements, sales and activity reports, and other performance data to

measure productivity and goal achievement and to determine areas needing cost

reduction and program improvement;

• Oversaw activities directly related to daily operations;

• Write grant applications;

• Performed client needs assessment, intake, interviewing, and counseling.

EDUCATION/TRAINING

• Bachelor’s Degree in Psychology from Bowie State University, MD

• Associate’s Degree in American Studies from Anne Arundel Community College, MD

CERTIFICATES

• NCO Leadership Development Course, Central Texas College, MA

• Ophthalmic Technician, 3-Level, School of Health Care Sciences, Shepherd AFB,

TX

• Crisis Responder, National CRA Training, Otis Air National Guard, MA

• Administrative Management, 7-Level, Kessler AFB, MS

• Executive Leadership Program, VA Healthcare System, MA

• Teachers Education, Nebraska Wesleyan University, NE

• Phlebotomy, Southeast Community College, NE

• Mental Health, School of Health Care Sciences, Shepherd AFB, TX

REFERENCES

John Masters, Supervisor, Westover AFRes, Chicopee, MA, 413-***-****,

**********@***.***

Andrea Burgo, Supervisor, Mass Air National Guard, Otis ANG, MA, 508-***-****,

******.*****@***.**.***

Neysa Wright, Supervisor, VA Boston Healthcare System, 617-***-****,

*****.******@**.***

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