Customer Service High School

Kimberly Wright

*** ****** ***** **

Marietta, GA 30060

Ph#: 678-***-****

Email : ***********@*****.***

PROFESSIONAL SUMMARY

Accurate and detail-oriented individual with excellent communication

skills. Have Organizational, interpersonal, communication, negotiation,

and operations skills. Able to follow precise instructions, consistently

produce high quality work- on time and within deadlines. Proven ability to

prioritize and complete multiple tasks. Maintains composure under pressure

and able to work autonomously with little supervision

TECHNICAL EXPERIENCE

A WELL ORGANIZED AND DETAIL ORIENTED PROFESSIONAL, UNDERSTANDS STATE LAWS

AND FDCPA, DEPARTMENT OF EDUCATION SYSTEM, CREDIT BUREAU REPORT. LEXUS

NEXUS, ACCURINT, AND OTHER SEARCH ENGINES, MICROSOFT-WORK, EXCEL, OUTLOOK,

LOTUS NOTES, ACCESS, ADOBE-PAGE MAKER, MONARCH, AS 400, PROCOMM, (CONTROL,

LEGACY), CASH APPLICATION, B-FRAME, AND TEN-KEY. RAN INBOUND, OUTBOUND AND

AUTO-DIALING CALLS TO BORROWERS. UPDATED BORROWERS FINANCIAL INFORMATION,

EMPLOYMENT, REFERENCES. HELPED BORROWERS MAKE PAYMENT ARRANGEMENTS OR PAY-

OFF VEHICLE. MAINTAINED MONTHLY COLLECTION BUDGET: SKIP TRACE BORROWER

WITH DIFFERENT SEARCH ENGINES

PROFESSIONAL EXPERIENCE

JOB SEARCHING 06/2014 - PRESENT

Relocated to Marietta, GA

VERIZON (Contract) 01/2014-

05/2014

Wilmington, NC

Core Credit Department Representative

. Call Center/Collections environment

. Assist Customers with online orders

. Customer Retention: Maintain and grow existing customer base and

manage churn

. Collaborate cross-functionally with other departments throughout the

company to analyze issues impacting indirect channel

FIRST INVESTORS SERVICING CORP 07/2009-09/2010

Atlanta, GA

Collector

. Call Center/Collections environment

. Trained New Hires

FINANCIAL ASSET MANAGEMENT SYSTEMS 10/2005-03/2009

Tucker GA

Frontline Collector

. Created Skip Tracing forms for new hires and assisted in Implement of

skip tracing procedures

. Trained New Hires

OSI COLLECTIONS

06/2005-10/2005

Duluth, GA

Top Frontline Collector, Banking and Retailing

. Call Center/Collections environment

. Trained New Hires

HAGEMEYER NA INC., 10/2002-

05/2005

Alpharetta, GA

Cash Application, Assistant Lead

. Applied Checks to Open Items on Accounts from Lockbox

. Applied Cash Sales and Credit Cards to Open Items on Account from

Store Site

. Handled All Customers (DuPont Check Auto-Cash Inquires and Process) on

Various Accounts: Assisted in Balancing Out Batches for Day End

Closing

. Ran TRM Report of Customer Auto-Check Posting: Exported Customer

Report on Monarch, Exported to Excel Spreadsheet

. Resolved Disputes and Discrepancies: Made Correcting Adjustments to

Accounts

. Assisted RDC Sites Handle Problems on Credit Card and Cash Sale

Transactions handled all Daily Responsibilities when the Senior

Accounts Receivable Clerk is not at work or away from desk

. Trained New Employees

CAR CARE PARTS CORP. 05/1996-

03/2001

Tampa, FL

Assistant Credit Manger

. Performed Customer Service, Data Entry and Administrative Duties

. Evaluated New Accounts for Credit Worthiness: Updated Forecasting

Report for Payments on Past Due Accounts

. Contacted Customer on Past Due Balances: Research and Reconciled

Disputes on Claims and Assisted Clients

. Collected Data and Maintained Information on Unprocessed Customer

Returns, Claims and Refunds

. Applied Incoming Checks to Accounts from Lockbox Ran Billing

Statements to Mail to Customers

. Trained New Employees

EDUCATION

Florida College of Business, Tampa, FL

Office Procedures and Accounting

Hillsboro Adult, Tampa FL

High School Diploma

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