Customer Service Administrative Assistant

Sylvia Tunstall

804-***-**** ( **********@*****.***

PROFESSIONAL SUMMARY

Accomplished, dependable professional with experience supporting business

operations and expertly coordinating major events. Known for adaptability

while effectively prioritizing responsibilities to achieve top results.

Exceeds expectations and continually awarded for exceptional performance

and for providing outstanding customer service.

PROFESSIONAL QUALIFICATIONS

Investigative, Strategic and Administrative Skills

Leadership & Teamwork

Customer Service & Client Management

Administrative & Office Support Event &

Meeting Coordination

PROFESSIONAL EXPERIENCE

Office Manager 2012-2014

Dr. Gale F. Jones DDS

Maintains office services by organizing office operations and procedures;

preparing payroll; controlling correspondence; designing filing systems;

reviewing and approving supply requisitions; assigning and monitoring

clerical functions.

Admininstrative Assistant 2011-2012

The Bair Foundation

Performed administrative and secretarial duties to relieve supervisor

from administrative and business details.

o Assist in prehire documents or requirement of new staff

o Assist with organization of licensing renewals, RFP's and contracts

o Screens incoming calls to direct them appropriately or give

information to callers

o Arranges travel schedules and hotel arrangements for supervisor

Fraud Recovery Agent 2009- 2011

Capital One

Provided unmatched fraud recovery service for clients of internationally

known financial institution. Build strong customer loyalty by contacting

clients about fraud issues, answering inquiries promptly, and resolving

problems efficiently.

o Consistently exceeds monthly goal by providing quality customer

service and client support.

o Retained clients by resolving fraud issues and providing calm and

unfailing assistance.

o Collaborate with colleagues, supporting and building a strong team

through effective communications

Assistant Conference Coordinator 2002 - 2014

NOBLE

Expertly manage all aspects of non-profit organization's annual training

conference. Delivers quality support by effectively scheduling and

planning event, handling administrative tasks, arranging travel,

coordinating employee events, and overseeing set up and clean up.

o Proficiently handles all aspects of scheduling and planning for well-

known non-profit training events.

o Ensured positive business reputation in community by managing public

relations and building essential relationships.

Para-Professional 2004 - 2008

Henrico County Public Schools

Created a positive and effective learning environment for elementary

students with learning disabilities.

o Successfully instructed and supervised students, adapted curriculum

to meet individual needs, mentored and led small group learning

o Delivered additional support services for students

Acting Police Sargeant 1977 - 2004

City of Richmond

Ensured public safety by supporting the operations of city law

enforcement including responding to calls, investigating situations,

conducting interviews, and handling crisis situations.

o Relied upon to support administrative needs, coordinate public

relations activities, and serve as shift supervisor

o Established positive business reputation in community by managing

public relations and building essential relationships

o Knowledgeable in the existing laws, rules, regulations, policies,

procedures, processes, methods, and techniques Good at gathering

information, about persons and/or property

Education & TRAINING

Bachelors Degree in Business Administration,

Strayer University

Community Leadership Training ( Public Speaking and Oral Communications (

Travel Consultant & Reservation System Training ( Court Room Stenography

Training ( General Instructors Course ( General Crime Scene Investigation (

Hostage Situations ( Crisis Intervention ( Interview Techniques ( Domestic

Violence

TECHNICAL SKILLS

Microsoft Word ( WordPerfect ( Security Clearance ( Fingerprint

Classification ( Dbase ( Radar Certification

AWARDS AND CERTIFICATES

Presented Empowering Work in the Community, Outstanding Performance and

Appreciation, Certificate of Appreciation, and Outstanding Customer Service

Awards

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