Customer Service Manager

Rawan Bashiti

CONTACT ***** ********* ***** ********@*****.***

E-mail:

Wesley Chapel, FL Phone : 813-***-****

33543

OBJECTIVE Seeking a challenging position that utilizes my skills in my area of competence and

enriches my knowledge, and gives me a chance to be part of a team that contributes

towards the growth of the organization, thereby yielding the twin benefits of job

satisfaction and convenient professional growth.

My Dashing Beauty May 2009 August 2013

WORK

EXPERIENCE General Manager/President, FL

Responsible for hiring qualified staff

Handled staffing issues

Processed applications and reviewed resumes

Conducting phone interviews

Posting job adds and updated ads

Scheduled random drug screening

Promoted equality and diversity within the business

Responsible for listing products and images for merchandise

Website maintenance and design

Buyer for the business

Keep up with market trends

Regularly review costumer complaints and feedback

King Beauty Supply July 2003 January 2006

Store Manager, FL

Described product features and benefits

Purchased products from wholesalers and manufactures

Keep up with market trends

Resolved customer issues and orders

Maintained sales records

Answered questions regarding the store and its merchandise

Arranged the display of merchandise

Merchandise layout and design

Maintained inventory stock

Sun Rise Preschool January 1999 January 2002

Teacher's Assistant, AZ

Assisted the lead teacher with classroom activities

Ensured the learning environment is clean and safe

Encouraged kids to socialize and learn

Established routines and provided positive guidance

Search Engine Marketer May 2012 June 2013

EDUCATION

Search Engine Marketing College

Completed certificate in Search Engine Optimization.

Currently studying Pay Per Click and Link Building.

Rawan Bas hiti 1

B achelor of Business January 2012 Present

Administration in Human Resource

Management

Baker College

Enrolled to complete a Bachelor of Business Administration in Marketing.

Anticipated graduation date June 2015.

ACCOMPLISHMENTS Volunteered as an Arabic Interpreter for Pasco County School District

Established My Dashing Beauty, a fashion and beauty retail business

Handled finances, marketing and managed employees for My Dashing Beauty

Boosted customer service ratings by 25% by developing new processes and

improving work flow

SKILLS

Fluent in Arabic

Social media networking

Proficient in Microsoft Office (Word, Access, Excel, PowerPoint)

Knowledge of purchasing practices and procedures

Online content writing

Excellent English written and verbal communication skills

Ability to work with limited supervision

T ypes 60 wpm

Detail oriented and organized

Motivator

Great at multi-tasking

T eam oriented

REFERENCES References available upon request.

Rawan Bas hiti 2

Contact this candidate