Customer Service High School

Keondria Robinson

Mobile: 770-***-****

Day Phone: 678-***-****

Email: ********.********@*****.***

*** ******** **** ***

Lawrenceville, GA

Objective

A position in a results-oriented company that seeks an ambitious, creative, and career conscious person, where

acquired skills and education will be utilized toward continued growth and advancement.

Education

Bekmar High School, Lilburn, GA - Graduated

2008

B.A. degree in Sociology from Jacksonville State University, Jacksonville, AL - Present

Awards, Fellowships, Grants Skills

Publlic speaker at WISE social Events 3+ years Administrative /Clerical

Sociology Club member 30min Presentations to Audiences of 30+

Strong Customer Service Values

Ability to balance competing priorities

Leadership and training skills

Positions Held

On the Border Cantina Restaurant (Part-time) 06/2014 - Current

Server - Using Mucho Gusto Customer service values greeting, taking orders and serving customers while following

all restaurant and heath regulations. Includes opening and closing responsibilities.

Panera Bread Company (Full Time) 03/2013-5/2014

Associate Trainer - Know all products and breads sold including ingredients and production styles,

Train new/current associates on new products and procedures, Cross train in all areas of café’

Production, Cashier, Dinning room, Drive thru, providing support to management, and

following food sanitation guidelines

Atlantic Relocation (Temporary) 6/2012-9/2012

Receptionist - Manage incoming calls at switchboard, distribute incoming and outgoing mail, direct

customers to services and preform administrative task to support the office.

Small Business Administration Disaster Assistance (Summer Internships)

5/09-8/09 * 5/10-8/10

Administrative clerck/receptionist - Managed Disaster Reserve Program operational records,

Maintained records for time and attendance. Prepared daily field activity report’s and loan

closing charts. Managed reception area, routed phone calls, greeted and escorted visitors to

staff member’s offices, Filling

Conference Presentations

Sexual Harassment Presentation For SBA Disaster Assistance Atlanta Field Operation Department (Audience 40+ )

Social Awareness Presentation Jacksonville State ( Audience 50+)

Fields of Interest

Psychology and Sociology

Languages

Intermediate Spanish

Interests and Activities

Sociology, Social issues, Yoga, Running

Hobbies

Writing, Blogging

Volunteer Experience

Project Open Hand Volunteer

Atlanta’s Children Shelter Volunteer

YMCA Volunteer

Computer Skills -

Microsoft Office Suite (Word, PowerPoint, Excel, Outlook), Microsoft Windows XP, Microsoft Vista

Typing 48 wpm and ability to efficiently operate most office equipment

References

Ashley Ball 256-***-****– Classmate (Personal)

Brittany Starks 678-***-****– Classmate (Personal)

Ryan Parrett 256-***-**** – Panera Bread GM (Professional)

Eleana Jackson 770-***-**** RN (Personal )

Kathy Johnson Davis 678-***-**** (Professional)

Contact this candidate