Customer Service Sales Associate

Christina Manning

**** *** ** ** ***** 202-***-****

Washington, DC 20019 Email *********.*******@***.***

OBJECTIVE

To obtain a position where I can demonstrate my potentials and fully apply my educational experience in

the field of health and wellness and to contribute to the professional enhance of your organization.

SUMMARY OF QUALIFICATIONS

B.S. in Health Education (May 2014)

Knowledgeable experience in Microsoft Office Suite including Word and Excel

Proficient in written communication (reports, papers, letters, memos) and functional email use

Broad experience in patient interactions, health-related administrative support, and strong problem

solving skills

Possess excellent customer service skills to best support and uphold model customer service standards

Served as a functioning member of a health-care team

EDUCATION

University of the District of Columbia, Washington, DC (UDC)

College of Agriculture, Urban sustainability, & Environmental Sciences

EXPERIENCE

Providence Hospital - HIV Testing Program (September 2012-May 2014)

Health Promotions Intern

• Coordinate rapid HIV testing program, including finding appropriate venues for testing,

provision of HIV rapid tests, pre- and post-test counseling, and data collection.

• Serve as main contact with community-based organizations and other venues seeking

HIV rapid testing.

• Ensure that venues seeking HIV testing are serving populations at high risk of acquiring

HIV.

• Serve as counselor for 5-7 clients at a time in the CLEAR intervention, collect necessary

data and submit clients’ files to Prevention Project.

• Assist with preparing reports to the Centers for Disease Control and Prevention.

• Attend continuing education training/workshops to keep informed about HIV and HIV

prevention practices

• Attend Prevention Program Governance Meetings and provide reports on progress of

HIV testing program

Hospital for Sick Children (January, 2014)

Intern

• Worked primarily with children who had moderate physical and mental challenges

• Assisted children with using toys, various objects, and other learning instruments to enhance and

strengthen their physical senses and motor skills

• Assisted children with using utensils to eat and drink; to respond to verbal and physical

commands

• Participated in reading to the children; helping them to know color coordinates; specific sights

and sounds

Smithsonian Institution, National Museum of Natural History (August 2009 – present)

Senior Sales Associate

• Accurately operates a computerized ticketing system

• Accurately handles cash and credit funds

• Coordinate with head manager in preparing movie schedules and allotting screens

• Make multiple copies of the movie schedules and put them up on bulletin boards for

visitor's convenience

• Respond to visitor's queries, complaints and take corrective measures to ensure their

grievances are resolved

• Ensure smooth operations of the several communication instruments and other office

equipment (fax machine, copier, etc.)

• Manage the ticket window (sell tickets, explain event schedules to customers, answer

inquiries, complaints, and other related administrative duties).

Contact this candidate