Customer Service Data Entry
Resume:
Destarte Dowda
Floresville, Texas 78114
To whom it may concern:
I feel that my educational background along with my professional experience
makes me an excellent candidate for a position in your company. It would be
a pleasure to meet with you so that I might demonstrate how my abilities
fit your needs precisely.
As you will see from the enclosed resume, I am proficient in a variety of
computer software programs as well as customer service. I am experienced in
handling various administrative duties and I am very professional, cordial
and courteous.
My commitment to personal and professional excellence and my excellent
written and oral communication skills are what I will bring to your
company. In a business environment, these qualities are of the utmost
importance in dealing with clients as well as co-workers. You will also
discover a reliable, detail-oriented, and extremely hard-working associate.
If you will contact me at 210-***-****, we can schedule an appointment.
Sincerely,
Destarte Dowda
Destarte Dowda
124 Center Creek
Floresville, Texas 78114
*********@*****.*** / ************@*****.***
Objective:
Seeking a position with administrative opportunities that I may use my
strong interpersonal and organizational skills. With a keen ability to
multitask a variety of challenges and responsibilities, as well as
experience in performing a variety of administrative support duties which
requires a range of knowledge and skills in organizational procedures and
policies; assisting customers, and resolving administrative problems and
inquiries; composing/ editing/ proofreading correspondence and reports, as
well as preparing a range of administrative documents such as Power Point
Presentations and reports in Excel and modifying documents in Adobe
Acrobat.
Experience:
06-14 to 08-14 Elwood Staffing (Temp Agency)
San Antonio, Texas
On-Site Assistant
Schlumberger
* Assisted with recruiting applicants, processed applicants using I-9 E-
Verify, Background/MVR Checks, as well as setting up Drug Screens and
Physicals as well as new employee packets.
* Administrative duties include answering phones, data entry,
coping/faxing/emailing documents, and compiling results.
* Calling employees to set up physicals, start days, and counseling
employees as well as releasing employees from assignments.
11-25-08 to 3-15-14 CPS Energy-Procurement Department (Supply
Chain) San Antonio, Texas
Senior Clerk
. Five (5) years daily experience using Excel and SAP to input and
update the contracts and purchase requisitions from suppliers.
. Create Standardized Work Procedures for Materials Management Clerks,
part of numerous process improvement teams and the ordering of all
office supplies.
. Support for four (4) analyst and back up clerk for numerous analyst
(email, phone calls, and correspondence, maintaining quotes).
. Experience with P-Card (credit card) allocations, time entry, and work
order management.
. Contact Suppliers regarding delivery information as well as a liaison
between CPS Energy and Suppliers.
. Run reports from SAP and SAP Business Objects for Analysts as well as
Excel.
. Extensive experience in Microsoft Word, Excel, Power Point, Outlook,
Data Management Systems, SAP, and Adobe Acrobat.
. Create and submit Board Reports of all procurement items to be
submitted for CPS Energy Board approval.
06-08 to 11-08 CPS Energy-Fossil Generation Training
San Antonio, Texas
Data Control Clerk
. Maintain confidentiality and update Employee Training Record Database
in SAP.
. Enroll, notify and validate Fossil Generation Training Events.
. Coordinated the Reliability Group Offsite.
. Supported all the administrative requirements for 14 Instructors and
Manager including coordination of their calendars in Outlook, and pre-
preparation of training events (ordering food/drinks, printing all
required materials) reserving rooms for meetings/presentations.
. Coordinate the printing of technical training manuals for all training
classes.
. Experience in Microsoft Word, Excel, Power Point, Outlook, DMS, and
SAP.
09-07 to 04-08 Coastal Bend Medical Equipment
Floresville, Texas
Receptionist/Sales Clerk
* Insurance verification for patients equipment needs.
* Compile medical records reports and correspondence for medical needs.
05-06 to 08-07 MBC Engineers
San Antonio, Texas
Secretary/Receptionist
* Worked under four Vice Presidents of the engineering company
maintaining their schedules, conference calls, and meetings.
* Prepared required forms to be submitted to the City of San Antonio.
* Prepared invoices for all four Vice Presidents using different
computer programs with data entry and QuickBooks.
11-05 to 04-06 Global Personnel(Temp Agency)
Midland, Texas
Transcription/Administrative Assistant
The City of Midland Police Department
* Transcription for multiple detectives of classified recordings with a
high level of accuracy for court proceedings.
* Compiled Stolen Property log against pawn shop activity records.
Ameritox Toxicology
* Assisted Toxicology Lab for Medical Examiners office for multiple
states.
* Formulated toxicology results for Final Reports.
* Ship and receive various specimen samples for testing and results.
Education:
Palo Alto College
San Antonio, Texas
Certificate 2006
Microsoft Excel Class Completed.
Palo Alto College
San Antonio, Texas
47 Semester Hrs. 3.7 GPA
2002-2004
Office Support Systems and Computer Classes in Microsoft Office Suite.
Contact this candidate