Customer Service Sales
Resume:
VITO F. CUCUZZA JR.
**** ** **** ****** **.Lauderdale FL.33312
EXPERIENCE
Macy's New
York, NY
Sales Associate 2010 -
2013
Polo Specialist.
Provided excellent customer service.
Maintained inventory control as well as high standards required for
appearance of sales floor.
Trained and mentored Junior Associates in quality customer service that
Polo required.
Boston Fish Market Staten
Island, NY
Owner 1976 -
2009
Coordinate operations.
Maintain overview of works-in-progress to produce at optimum efficiency.
Handled all Accounts Receivable, Payable and Inventory.
Purchase products, handled fish sales and set up displays.
Excellent customer service.
Budget each project, motivate artistic staff and typesetters to meet
deadlines and maintain within cost-efficient parameters.
Met and exceeded assigned quotas.
Maintained customer information databases.
Resolved escalated customer issues that front-line staff members count not
handle, sometimes involving state sales managers.
Trained employees and handled other storefront responsibilities such as
cash handling, accounts receivable, accounts payable and all retail store
transactions.
Communicated with consumers and businesses in choosing correct plans and
equipment for their needs and budget.
JWP Computer Inc. New
York, NY
Computer Tech 1987 -
1993
Help Desk Operator - Technical Support, Diagnostics, Troubleshooting,
Software and Hardware issues.
Hardware installation and upgrades - Motherboards, Processors, RAM,
Graphics cards, Sound cards, Modems (wireless a., b., g.: dial-up, high-
speed), Parallel cards and full system builds.
System Diagnostic - Hardware and software as well as OS Troubleshooting.
VITO F. CUCUZZA JR.
Page No. 2
JWP Computer Inc. (Cont'd) New
York, NY
Computer Tech 1987 -
1993
Technician Coordinator - managed time, workload and priorities for 10
technicians.
Laptop Diagnostic and Repair - Dell, Sony, Hewlett Packard, Fry's, Apple,
Macintosh and most other brands.
Data Back-up and Recovery - Restored date, OS, files, images, MO3, MPEG,
documents, drivers and configurations.
EDUCATION
Susan E. Wagner
Staten Island, NY
High School Diploma 1980
-1984
DeVry Technical
Woodbridge, NJ
Electronic Technician
1986
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