Manager Customer Service
Resume:
Lisandra Zeno
Kissimmee, Florida 34759
*******@*******.***
Assistant Property Manager
Profile
• Five (5) years’ successful experience in customer service and support with
recognized strengths in account maintenance, problem-solving and trouble-
shooting, planning/implementing proactive procedures and systems to avoid
problems in the first place.
• Possess solid computer skills.
• Excellent working knowledge using Microsoft Excel, Microsoft Word, Microsoft
Outlook, Yardi and Classic.
• Ability to supervise maintenance employees.
Synopsis of Achievements
• Increased by 95% the occupancy of managed properties
• Increase by 90% property rent collections.
• Ability to perform proper maintenance and condition of the property.
• Ability to input all calls and maintained database and service logs.
• Ability to work with all levels of management including maintenance members,
contractors and property inspectors.
• Complete understanding of building systems.
• Good communication skills.
• Positive attitude and enthusiastic.
Employment
HAP Housing - Assistant Property Manager October 2009 - Present
322 Main Street
Holyoke, MA01105
Supervisor –Susan Mathews
Phone: 413-***-****
Position Summary:
• Provide support to the Property Manager to maintain compliance with applicable
regulations and lender requirements. Works with the Property Manager in the
achievement of property goals.
Essential Functions/Position Responsibilities:
• Certify tenant income accurately and timely, ensure that all documentation is
complete and accurate in order to determine eligibility and ensure program
compliance;
• Maintain tenant files, track and prepare files for annual renewal and recertification
process;
• Prepare and submit all recertification’s to Property Manager for review and final
approval;
• Forward non cooperative recertification cases to designated attorney;
• Perform all unit inspections for assigned properties;
• Assist the Property Manager in achieving occupancy goals through tenant
retention, marketing, leasing and rent collection;
• Monitor monthly receivables, prepare 30-day notices and agreements, pursue
eviction/termination as necessary;
• Assist the Property Manager to develop and maintain property budgets;
• Assist Property Manager in preparation for audits and compliance monitoring;
• Provide administrative support to Property Manager and other HAP departments in
support of the achievement of department and organizational goals;
• Ensure the security and protection of private tenant records and documents in
accordance with all applicable standards, rules, policies and regulations;
• Maintain strong, collaborative relationships with internal staff and departments,
owners, community groups, funding sources, and other housing related
departments or agencies to achieve goals;
• Proactively identify and inform the Property Manager or Assistant Director of any
issues that may adversely affect the department or organization;
Perform other duties as assigned. Knowledge of Tax Credits, Rural Development and HUD
regulations
Jarvis Heights Apartments - Rental Agent 2007 – 2009
#5 Jarvis Drive
Holyoke, MA 01040
• Move in and move out, turned over and work orders. Proper follow up to work orders,
market calculations and process section 8 documentation and Rental collection;
• Visited assigned properties to meet tenants and vendors, monitor condition of property.
Education
Holyoke Community College 2006 – 2008
Human Services
Certifications:
Fair Housing/504 workshop, October 2011; Spectrum C3P (Low Income Housing Tax Credit
Program), June 2009; Spectrum C4P (Low income Housing Tax Credit Program) January 2013
References Furnished Upon Request
Contact this candidate