Customer Service Representative

Betzy Martinez

*** ***** ** ** *****: 615-***-****

Antioch, Tennessee, 37013 Email:*********@*****.***

SUMMARY

Pursuing a career within your Customer Service Organization specifically as a Customer Service Representative, assuming the responsibilities of providing superior customer service through intuitive listening, anticipating customer’s needs, and up- selling other products and services if applicable, to effectively maximize account relationships. Provide stellar Customer Service by ensuring issues are handled during the first contact with the customer, while providing an exceptional customer experience with the goal of increasing their satisfaction. Ideally, this position will make optimal use of my prior experience to effectively interface with internal and external contacts, ensuring Accurate and Timely Processing of Electronic, Verbal, and Written Communication to successful in meeting our client’s needs.

OBJECTIVE

Highly Energetic and Dynamic Customer Service Professional with Exceptional Inter-Personal and Communication skills to interact with interior and external customers. With five years customer service experience, I desire a position that will offer a challenging opportunity. I seek a position that will make optimal use of my prior experience.

PROFESSIONAL EXPERIENCE May-2013-May-2014

FTS USA

Dispatcher

Responsibilities and Duties:

Handling various queries from the clients; in person, via phone or email

Ensuring that staff completes the appointment thru the day helping them to complete job as soon is possible

Accepting service requests from customers sending them to the local service department for prompt processing

Handling the office correspondence for the company as necessary

Hickory Lake Apartment/Nashville TN April- 2012- April 2013

Leasing Consultant

Responsibilities and Duties:

Assisted in advertising the community and creating traffic.

Answered incoming phone calls and emails.

Scheduled and organized leasing appointments.

Presented the available rental units through personal tours.

Maintained and stored guest cards safely

Gathered information about markets and competition

Processed lease applications

Supported company’s marketing functions

DUNKIN DONUT/ Nashville, TN, March-2009-Sep-2012

Store Manager

Responsible and Duties:

Building customer relationships

Face to face customer service

Cash handling

Demonstrating initiative in handling day to day activities as well as managerial issues

Financial Reporting

Ad hoc administration (emails, faxes, filing, answering phones, etc)

Managed staff of 20 people and ensured smooth operations of the entire store

Made sure that all the customer service standards were portrayed, established and complied with

Oversight of operations, liaised with local, workshop and HQ on customers' issue

EDUCATION & QUALIFICATION

Kennedy High School 2003

High School Diploma

Technical and office Skills.

Microsoft office and Microsoft products (Word, Excel, Powerpoint, Projects and Access,AMSI,Esite,Yardi).

Bi- Lingual

Fluent in English and Spanish

Personal Reference

Courageous and competent to make decisive decisions in a vigorous and fast past industry.

Strong inter-personal skills and excellent problems solving skills to build effective team relationships

Sincere and strong conviction to the company’s vision, values and guiding principles.

Strong work ethics with an excellent record of employment

Self motivated and team oriented to work with peer groups and subordinates.

Dependable, hardworking, a quick learner and very detail oriented.

Analytical and a visionary to create, analyze, to think and see things through

REFERENCES

Available upon request

Contact this candidate