Customer Service High School
Resume:
Stephanie Henson
Relocating to Cincinnati, Ohio
Apache Junction, Arizona 85119
************@*****.***
EDUCATION & TRAINING
* Certificate AML Training, OFAC Training, BSA Training and SAR writing, PayPal, October 2010, Chandler
Arizona
* High School business management, Apache Junction High School, May 1992, Apache Junction, Arizona
KEY COMPETENCIES
* Monitoring fraud activity * Management of Material Resources
* Management of Personnel Resources * Time Management
* Judgment and Decision Making * Active Learning
* Management of Financial Resources * Coordination
* Critical Thinking * Learning Strategies
PROFESSIONAL EXPERIENCE
PayPal
Chandler
Compliance Analyst
October 2010 Present
* Working knowledge of BSA, OFAC and AML policies
* Working knowledge of online investigation and SAR creation for law enforcement.
* Working knowledge of FinCEN processes.
* Work closely and assist with Enhanced Due Diligence and assist in validating KYC and Business activities
* Research and Investigate potential suspicious activity in accordance with OFAC violations and sanctions countries,
Terrorist Financing, Counterfeit Sales and potential merchant fraud activity.
* Conduct IP (internet protocol) location tracking
* Adhere and assist in managing service levels.
* Investigate activities of institutions to enforce laws and regulations and to ensure legality of transactions and
operations or financial solvency.
* Review and analyze new, proposed, or revised laws, regulations, policies, and procedures to interpret their
meaning and determine their impact.
* Recommend actions to ensure compliance with laws and regulations, or to protect solvency of institutions.
* Examine the minutes of meetings of directors, stockholders and committees to investigate the specific authority
extended at various levels of management.
* Prepare reports, exhibits and other supporting schedules that detail an institution's safety and soundness,
compliance with laws and regulations, and recommended solutions to questionable financial conditions.
* Train other examiners in the financial examination process.
* Assist in establishing guidelines for procedures and policies that comply with new and revised regulations and
direct their implementation.
APEX Systems
Phoenix, Arizona
IT Support Specialist
April 2010 September 2010
* Provide excellent Customer Service for University of Phoenix students.
* Troubleshoots student IT issues with Web browsers and system issues such as Java script, IP Flushes and
reinstallation of software.
* Walk both student and instructors through the University website and basic pc skills.
Randstad/Vangard
Scottsdale Arizona
Customer Support Analyst
November 2009 March 2010
* Contract position
* Accurately and efficiently assisted clients in their financial investments and transactions, while providing excellent
customer service.
* set up EBTs and wire transfers as well as, sent documentation for 1099s
ACCOMPLISHMENTS & AWARDS
*Presently working on obtaining ACAMs Certification
* AML Certificate of Completion for PayPal, 2010 to present
* Certificate of IT Training, 2010
* BSA (Bank Secrecy Act) Training, 2010
TOOLS & TECHNOLOGY
* Working knowledge of tracing and verification programs such as VerID, Fast Data, Lexis Nexis, EDD and FDIC
regulations.
Contact this candidate