Customer Service Representative

RICARDO ARGUELLO

*** ** ****, ******, ** ***** C: 210-***-****

Executive Summary

Customer Service Representative who maintains a high level of professionalism, patience and

efficiency to minimize customer dissatisfaction and increase customer loyalty.

Core Qualifications

Team management

Focused on customer satisfaction

Training and development

Skilled multi tasker

Professional Experience

Fill in Team Lead

Jun 2013

West Telemarketing San Antonio, TX I trained new quality customer service representatives. I have

also effectively communicated with team members to maintain clearly defined expectations.

Subject Matter Expert

Mar 2013

West Telemarketing San Antonio, TX Developed rapport with customer base by handling difficult

issues with professionalism. I have resolved customer questions, issues and complaints. I am able to

resolved customer questions, issues and complaints and I addressed negative customer feedback

immediately.

Customer service

Sep 2012 to Mar 2013

West Telemarketing San Antonio, TX Addressed customer service inquiries in a timely and

accurate fashion. I addressed customer service inquiries in a timely and accurate fashion. I was able

to build customer loyalty by placing follow up calls for customers who reported product issues.

Education

High School Diploma

2010

Natalia Natalia, Tx

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