Customer Service Sales

Robert Held

*** ****** **** * - ********, KY ****7

*******@*******.*** - 859-***-****

WORK EXPERIENCE

Third Shift Receiving and Warehouse

Lowes Home Improvement - Florence, KY - February 2013 to Present

Responsibilities

Work overnight receiving, unloading and stocking freight using forklifts, cherry pickers and and standup narrow

aisle forklifts. Completed special projects such as resets and inventory reconciliation using RF scanners.

Sales and Service Representative

Commco Moulding and Millwork - Cincinnati, OH

Responsibilities

Serviced eight Lowes stores on a weekly or bi-weekly basis. Duties included ordering inventory, resets,

inventory counts and adjustments as well as the general sales and vendor services. Ensured planogram

compliance as well as one hundred percent distribution.

Sales Support Customer Service Coordinator

Acosta Sales and Marketing - Cincinnati, OH - February 2011 to August 2012

Support the sales team in all matters including verifying contracts, off invoice amounts and promotions. Acted

as a liaison between the client and customers via email, fax and telephone to resolve issues such as lead

times, truck weights and order quantities. Verify that all orders are processed with correct pricing using and

maintaining Excel spreadsheets.

Retail Services Merchandiser

Acosta Sales and Marketing - Cincinnati, OH - July 2010 to February 2011

Acted as a lead on special projects and trained new associates on policy and preparing weekly paperwork.

Performed weekly Kompass project work in two Kroger locations. Completed out of stock and special audits

when necessary.

Maintenance Technician

Mid America Apartments - Florence, KY - May 2008 to November 2009

Painting, drywall work, carpet cleaning, basic wiring and plumbing repair. Coordinate delivery and track

inventory of shop supplies.

Department Manager

Lowes Home Improvement - Florence, KY - June 2006 to May 2008

Supervised sales and customer service standards for an assigned department. Closed sales and recommend

products while providing how to knowledge. Maintained and operated the number one department in the district

and region in budgeting payroll expenses, inventory management and customer satisfaction. Elected to the

safety team and Customer Focused team. Operated powered equipment such as forklift, narrow reach truck

and the cherry picker.

Account Processor

Fidelity Investments - Covington, KY - January 2006 to June 2006

Identify and route documents to the correct departments. Verify signature guarantees using bank software.

Input documents into the computer system using scanners.

Tax Clerk Shipping Lead

Fidelity Investments - Florence, KY - 2006 to April 2006

Organize and filed tax returns. Code documents according to the IRS guidelines for retention or destruction.

Performed regular shipping and receiving duties such as preparing Bill of Ladings. One hundred percent

accuracy in all weekly audits of tax files.

EDUCATION

Business Administration/Finance

Northern Kentucky University - Highland Heights, KY

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