Customer Service Manager

Kendria Morris

Dallas, TX

***********@*****.*** - 972-***-****

To acquire a challenging career in the business sector that will allow me the opportunity to expand my

knowledge and create more experience in the professional market.

WORK EXPERIENCE

Housekeeper

AJ Services - Fort Campbell, KY - February 2014 to Present

Responsibilities

• Clean rooms, lounges, lobbies, bathrooms and hallways

• Vacuum and wash carpets and rugs

• Empty wastepaper baskets and ashtrays

• Transport trash to waste disposal equipment

• Dust and polish wooden surfaces and furniture

• Replace light bulbs and repair fixtures

• Replenish bathroom and mini bar supplies

Store associate

Aafes Exchange Store - Fort Campbell, KY - March 2013 to February 2014

Responsibilities:

My role as an store associate is to wait on customers. This may involve serving food, ringing up purchases,

inventory or answering phones and any questions customers may have.

Document Specialist

MetLife Mortgage - Irving, TX - November 2012 to March 2013

Responsibilities

Performs record keeping services for the lenders and mortgage services.

Responsible for effectively coordinating and assisting in the implementation of the compliance polices and

procedures for the company as directed the compliance manager and/or other compliance department

management.

Workforce Success Instructor

ATI Enterprises, Inc - Dallas, TX - October 2009 to April 2011

• Helping people achieve a better lifestyle by preparing them through education for a career in their chosen field

• Career Planning - Resumes, Cover Letter, Thank You Letter, Mock Interviews, skills and steps for being

interview

• Customer Service - learning how to talk to people, listening to the needs and wants of their customers

• Technical Math - basic addition, subtraction, division, multiplication

Remittance Management Specialist

ALLSTATE INSURANCE - Irving, TX - October 2007 to October 2009

• Support function for Subrogation and CCS

• Send documentation to collect Subro dollars.

• Programs Used: Mainframe, Word, Outlook, Audatex, My Work Overview, CCC Portal, ERL, MBRS, Subro

Alignment List and the Subro Demand Database.

• I pull damage estimates, rental/glass paperwork, police report, photos and med files.

• Also have also trained new employees for LEGACY

Mail Processor

MARATHON OIL COMPANY - Houston, TX - January 2007 to May 2007

• Prepared faxes

• Filed documents for various uses.

• Assist employees with trouble shooting issues.

• Answer and direct incoming calls with 20 lines.

• Performed general office duties.

• Made weekly deposits into accounts.

• Retrieved incoming and outgoing mail.

• Delivered mail for 1000+ companies. B

• Binded, Copied, Postage, and answered phones.

• Coordinate couriers.

EDUCATION

BS in Administration of Justice

Texas Southern University - Houston, TX

December 2006

SKILLS

Victim Assistance, Attorney General SAFE Program, Supervise visitations, record and transcribe phone

conversations, binding, budget preparation, answer phones and faxed

Contact this candidate