Customer Service Sales

***** **** **.; Tinley Park, Illinois

*****

JAMES DOYLE Home: 708-***-****; Cell: 708-***-**** email:

************@***.***

SUMMARY OF QUALIFICATIONS:

Excellent administrative, communication, clerical, research and general office skills.

Strong problem solving, selling and customer service skills.

Versatile professional with a diverse background.

Dependable, diligent, and dedicated.

Computer literate with strong proficiency in word processing typing speed of 65 wpm.

WORK HISTORY (Listed from most useful to least useful):

1994 to 1999 PRICEWATERHOUSECOOPERS, Rosemont, Illinois

RESEARCH ASSISTANT/KNOWLEDGE MANAGEMENT COORDINATOR

Managed the Supply Chain Management Center of Excellence, a database and library for the

Consumer & Industrial Products Practice. Conducted best practice, benchmark and process-oriented

research. Responsible for ensuring content remained up-to-date and relevant. Coordinated efforts with

other knowledge management initiatives.

1992 to 1994 AFFORDABLE RESUME & WRITING SERVICE, Tinley Park, Illinois

OPERATOR & WRITER

Performed all duties related to managing a resume and writing service. Procured equipment and

supplies. Created cover letters, resumes, and other documents. Advised clients on job search

strategies.

2004 to 2008 SERVICE CORPORATION INTERNATIONAL, Stickney, Illinois

FAMILY SERVICE PROFESSIONAL

Performed various family service and sales functions at this commission sales position.

April 2008 PLANET HONDA, Matteson, Illinois

to Feb. 2014 SALES CONSULTANT

Performed all duties related to selling and leasing vehicles: prospecting, marketing, vehicle selection,

negotiating, and follow-ups.

2000 PARTICIPATE.COM, Chicago, Illinois

COMMUNITY MANAGER

Performed all duties relevant to managing and nurturing online communities.

JAMES DOYLE Page

2

EXPERIENCES CONTINUED:

1987 to 1988 WESTERN ILLINOIS UNIVERSITY, Macomb, Illinois

1990 UNIVERSITY OF ST. FRANCIS, Joliet, Illinois

1988 to 1989 SOUTH SUBURBAN COLLEGE, South Holland, Illinois

1985 to 1987 ILLINOIS STATE UNIVERSITY, Normal, Illinois

COMPOSITION INSTRUCTOR

Taught Composition on a part-time basis for St. Frances and South Suburban College; full-time basis

for WIU and on a Graduate Assistant basis while at ISU. Created lessons and conducted classes.

Graded essays and assignments. Held office hours and taught students on a one-to-one basis.

Responsible for enhancing student minds.

April 2001 to LOFTUS & O’MEARA, Chicago, Illinois

Nov. 2002 DATABASE SPECIALIST/TEMPORARY PROFESSIONAL

Completed various temporary assignments, most of which were document management and database

related. Completed a long-term temporary assignment for I.E.S., a litigation support services firm.

Reviewed and analyzed documents. Updated database with pertinent information.

Dec. 2002 to INTEGRATED E SOLUTIONS, Rolling Meadows, Illinois

May 2003 PROJECT TECHNICIAN

Performed document imaging, Q.C. and coding functions for this litigation support services firm.

1988 to 1989 INTERVENTIONS RESIDENTIAL SCHOOL, Richton Park, Illinois

COUNSELOR

Served as an educator, disciplinarian and counselor at this residential school of 28 ED/BD adolescents.

February 2014 COMMUNITY HONDA, Orland Park, Illinois

to May 2014 SALES CONSULTANT

EDUCATION: M.S. Degree, WRITING, Illinois State University, Normal, Illinois

Focus: Teaching Composition at the Community College Level

B.S. Degree, ENGLISH, Illinois State University, Normal, Illinois

Salary Expectations: Commensurate with Time, Talents and Performance

Contact this candidate