Customer Service Sales

Andrew Thompson

Entrepreneur, and Marketing Guru

Lakeland, FL

************@*****.*** - 770-***-****

Experienced in Marketing, Customer Service and Sales

WORK EXPERIENCE

Member Services Representative

Well Dyne Rx - Lakeland, FL - March 2014 to July 2014

Responsibilities

Provide customer service utilizing the appropriate/required scripting and quality assurance criteria while

responding to member's and provider inquiries such as claim and benefit status in a timely and professional

manner

Skills Used

call center experience

Medical or healthcare insurance background

Training, quality medical certifications

Able to handle multiple call types cross trained

Written and verbal communication skills

Ability to analyze and interpret instructions (verbal and written)

Computer skills with the ability to use numerous workstation applications at the same time and navigate various

screens while employing customer satisfaction techniques

Customer service and organizational skills

Brand Ambassador /Sales Trainer

Mosiac Sales Solutions - Winter Haven, FL - October 2012 to June 2014

Responsibilities

promote product or services within the activity known asbranding. spokesperson appointed as an internal or

external agent to boost product/service sales and create brand awareness

Skills Used

Promoting

Product Knowledge

Trainer

Customer Service / Quality Manager

Sykes Enterprise - Lakeland, FL - August 2012 to March 2014

Responsibilities

To listen to calls for At&t to make sure they are up part with quality and also to give extraordinary customer

service .

Skills Used

Microsoft Expert

Electronics Expert

Store Manager

American Kisok Management - Lakeland, FL - October 2013 to February 2014

Responsibilities

Make Schedule, inventory accounting and stocker, also key holder and store accounting

Selector

Argix Direct - Lakeland, FL - October 2011 to September 2012

Responsibilities

Warehouse selector

Skills Used

Physical ability standing bending lifting

EDUCATION

GED

Lanier Tech - Alpharetta, GA

SKILLS

Brand Ambassador, Sales Professinal, Store Manager, Inventory Accounting, Store Manager, Customer

Service Specialist

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