Training Specialist
Resume:
M ARK H . S ISTRUNK
Smyrna, GA *****
**********@*****.***
SPECIALIST IN HEALTHCARE APPLICATIONS TRAINING
ENABLING SYSTEMS SOLUTIONS, PROCESS OPTIMIZATION & WORKFORCE ENGAGEMENT
Accomplished Healthcare Business Partner specializing in application training and customer alignment, with full scope
project management experience that integrates people, process and technology. Experienced in multiple applications
and platforms, working with all levels of hospital personnel. Specialized expertise in speech-enabled diagnostic
imaging and workflow optimization to include image ordering and outcome analysis.
Skilled across all facets of instructional learning including classroom, virtual and one-on-one training, requirements
identification, troubleshooting, technical support and train-the-trainer. Effectively works with cross-functional teams
to deliver successful solutions to customers.
Thrives in high-performance and high-growth environments where responsiveness, collaboration, and teamwork are
recognized drivers of organizational success. Known for analysis, creativity and resiliency – keenly focused on
achieving defined business objectives.
PROFESSIONAL EXPERIENCE
NUANCE COMMUNICATIONS, INC. – Atlanta, GA 2005 – 2014
Applications Training Specialist
• Represented Nuance Communications as the on-site Product Specialist for the following applications;
PowerscribeTM 4.x, 360 v1.0, v2.0, RadWhereTM and Critical Results.
Provided one-on-one, WebEx and classroom training to a wide range of hospital staff.
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Evaluated each trainee’s progress during training session to assess their comprehension and determine if
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follow-up training is necessary.
Provided solutions to technical issues that may inhibit the success of the application’s deployment.
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Worked with all levels of hospital personnel to achieve a successful event.
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Facilitated train-the-trainer activities.
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Engaged in field operations and customer-facing activities, requiring 100% travel.
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QUALITY LIVING SERVICES, INC – Atlanta, GA 2001 – 2005
Computer Instructor
Conducted personnel training for the center.
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Trained staff on the use of TRACS at their Senior Citizen Housing Facility Conducted occupational training to
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the senior citizens of Fulton County in Microsoft Office, web site development, computer maintenance and basic
networking.
M ARK H . S ISTRUNK P AGE T WO
PROFESSIONAL EXPERIENCE (CONTINUED)
Accessed individual needs and delivered customized classroom exercises; implemented action plans to meet the
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goals and objectives of each session.
Provided progress reports to Fulton County Office of Workforce Development and Office of Aging.
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Maintained all of the center’s computers.
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Set up and maintained the center’s computer networks.
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HERMAN ADVERTISING AND PROMOTIONS – Orlando, FL 1994 – 2001
Owner
Delivered on-site TCP/IP support to Corporate Macintosh users of INCAnet ISP services.
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Provided Graphic, Web and Multimedia Services.
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Utilized both Macintosh and PC Platforms
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Successfully landed and served signature clients including The Walt Disney World Company and The American
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Automobile Association.
EDUCATION
Bachelor of Science
Psychology with Minor in Biology
Morehouse College
Atlanta, GA
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