Service Office

ANSHUL PATHAK U **/**, DLF Phase *, Gurgaon Email: *************@*******.*** Phone: 099******** OBJECTIVE: To be a part of an organization wherein my potentialities can be utilized to the extent to achieve excellence in my area of work leading to overall organization and personal growth and continuous learning. STRENGTHS: Self-Confidence and ready to accept challenges Self-Starter with a positive attitude, Willingness to learn new concepts. Possess strong organization, communication and leadership skills Demonstrated ability to effectively plan, co-ordinate & meet deadlines of multiple responsibilities Punctual and Dedicative EMPLOYMENT SUMMARY: Holding 2 years 6 months of experience in executing service excellence. Thoroughly experienced in addressing core issues with senior management, in participating in strategic discussions, process creation / streamlining and implementation. PROFILE: Organization: ICICI Bank, Hyderabad Designation: Senior Officer Overview critical functional Units: FD & RD Opening/Closure RTGS & NEFT De - Hotlisting and Re-issuing of Debit Cards Job Profile: Played a vital role of Verifier in Opening/Closure of FD and RD accounts Handled various Escalation Queries related to Loan against Deposits (LAD), Transfer of Accounts and Savings Bank Account Closure Instant process of cash transactions (i.e. Inward/Outward) between Banks and Customers Handling the Branch Queries and Escalations & follow up with Business Development Unit for process and product related issues. Auditing of critical requests and service requests of branches. PROJECTS: Force Contactability: Scope: All Internet Banking customers for deposits, NRI & credit cards for Updating of latest communication Information of the Customers (i.e. Communication Address, PAN no., Mobile nos., E-mail Ids, etc Data Points: 10 million customer database Implementation Designed a web page for all the Internet Banking Customers Post implementation, smooth functioning of process in co-ordination with various stack-holders Role: Key Role in processing/updating of customer's information in the database through Finnacle without any errors. Impact: Under this Project we were able confirm & update 65% of database. SKILL SET: Good Excel, Word, PowerPoint & PC skills. Time management and Strong interpersonal skills within the team. Problem solving. Enthusiastic and motivated. Analytical approach. Ability to manage multiple tasks with enthusiasm and prioritize workload with attention to detail. ACHEIVEMENTS: Awarded as Best Officer in Quality. Topper in PG Diploma in Banking TECHNICAL SKILLS: Operating Systems : WINDOWS (98, 2000 & 2007), XP, Ms Dos Office Tools : MS Office, (Well-Versed in Excel Tools) Languages : C, C++, JAVA & HTML Applications : Familiar with FINNACLE, FCRM & SAS ACADEMICS: Course Name of the Institution Academic Year Percentage P.G Diploma in Banking Guru Ghasidas University 2009 - 2010 75.13% B.Sc (CS)(IT) Guru Ghasidas University 2006 - 2009 71.68% Pursued P.G.Diploma in Banking Operation from IFBI (NIIT) PERSONNEL PROFILE: NAME : Anshul Pathak FATHER'S NAME : Shri Rakesh Pathak DATE OF BIRTH : 17-08-1987 PERMANENT ADDRESS : SMIG-12 Parijat Castle RingRoad-2 Bilaspur (C.G)