Customer Service Human Resources

Shasta McGriff

******.*******@*****.*** 404-***-****

www.linkedin.com/in/shastamcgriff

SUMMARY

A Human Resources professional with extensive hands-on experience with

analytics. Flexibility to perform in both a self-directed environment and

as a member of a team. Driven individual who accepts and thrives on

challenges and new responsibilities.

SOFTWARE/FUNCTIONAL SKILLS

PeopleSoft Towers Watson Perf. Management

system

Ceridian Communications (verbal/written)

Microsoft Windows 7 Strategic Thinking

Microsoft Office (Word, Excel, Superior Customer Service

PowerPoint)

PROFESSIONAL EXPERIENCE

AXA EQUITABLE LIFE INSURANCE COMPANY, Charlotte, NC

2002 - 2013

AXA Equitable Life Insurance Company is one of the largest life insurance

and retirement saving companies in the United States, with nearly 2.7

million customers nationwide. AXA has been in business for more than 150

years.

HR Business Partner Analyst

2006 - 2013

Supported a team of Business Partners by providing administrative,

tactical, and analytical support to the team for all areas of HR, with a

focus on metrics analysis and report generation.

. Designed, generated and created reports for management group of 7 Senior

HR Business partners using PeopleSoft, Excel, Job Elimination database,

Performance Management systems, and other databases and reporting tools

. Performed promotion budget analysis, incentive compensation analysis,

HRIS mapping for client groups of over 1,000 employees in Charlotte,

Connecticut, New York, and sales offices throughout the United States

. Provided performance rating distributions and review completion report

analysis semi-annually

. Generated ad-hoc PeopleSoft reports for various internal clients

. Managed process for collecting information from employees and temporary

employees with adverse background check results, approximately 10-15

employees per year

. Presented company overview during weekly new hire orientation

. On boarded new hires for the location across all business lines,

approximately 75 employees per year

. Conducted exit interviews and responded to unemployment claims,

approximately 10 per quarter

. Partnered with recruiting department to create all job postings for

client groups

. Served as site coordinator for quarterly special events (open enrollment

meetings, training, etc.). Liaised with vendors and home office for

smooth transition

HR Assistant

2002 - 2006

Provided administrative support to AVP of Human Resources and HR team

. Coordinated travel plans, expense reimbursement up to $2,500, ordered

office supplies, etc.

. Processed new hire paperwork for local employees and employees at other

locations. Approximately 100 employees per year

. Recruited for entry level positions (call center representatives, data

entry clerks, and other admin. roles), approximately 10-15 per quarter

Shasta McGriff Page Two

WORLDPAY (LYNK SYSTEMS, INC), Atlanta, GA

1999 - 2002

WorldPay is one of the leading independent providers of secure payment

services globally. Operating in 40 countries, WorldPay enables business

owners to accept payments anywhere, anytime.

Human Resources Administrator

2000 - 2002

. Entered employment data into corporate and sales databases for new hires

and terminated employees daily

. Processed pre-employment background and credit checks weekly

. Processed employee attendance and generated monthly attendance reports

. Completed employment verifications

. Assisted in presenting benefits package to employees during weekly

orientation

ATM Reconciler

1999 - 2000

. Managed terminal balances for over 250 ATM's

. Processed cash orders for terminals

. Acted as daily liaison between armored car service and the merchant to

ensure positive balances

EQUIFAX, Atlanta, GA 1998 - 1999

Equifax is a global leader in information solutions, leveraging one of the

largest sources of consumer and commercial data, along with advanced

analytics and proprietary technology, to create customized insights that

enrich both the performance of businesses and the lives of consumers.

Account Manager

. Implemented payment arrangements on delinquent accounts daily

. Initiated collections on long term balances on accounts weekly

. Provided customer service on outbound and inbound billing inquiries in a

high volume call center

EDUCATION and CERTIFICATIONS

Bachelor of Arts, University of Georgia, Athens, Georgia

Pursuing Professional in Human Resources Certification (PHR)

Target completion date December 2014

Contact this candidate