Customer Service Sales
Resume:
Dorian Weston
San Antonio, TX, 78219
***********@*****.***
Objective: Working at a company, with a full range of responsibilities from implementing
policies and procedures to processing various store actions.
Summary: Over ten years of experience in providing excellent customer service in a
courteous, friendly, and attentive manner. Expertise in ordering, inventorying, tracking,
distributing, collection, networking, processing, and data base applications, to include Microsoft
office ( Word, Power Point, Excel, Access, and Outlook). Not only responsible with equipment
and paperwork; I am self-motivated and able to interface with others regardless of age, sex,
and ethnic background. I have the ability to work effectively under pressure.
Work History
Wells Fargo, Roanoke, VA
Phone Banker 1, Feb. 2014 – July 2014
Used my banking product knowledge to expand customer relationships through consultative
sales
Handled incoming calls from Wells Fargo’s customers
Effective verbal and written communication with both external and internal customers
Document customer account activities thoroughly and concisely
Promoted Wells Fargo products and services to better meet the banking needs of our customers
Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger
tools
Fluent in Windows Operating Systems and Microsoft Office tools
Required to abide by all applicable regulatory and department practices and procedures
Was a part of a team that thrives in meeting goals and ensuring top-notch customer service
Apple Unlimited, Inc. & Sapience, Inc.
Va Beach & Roanoke, VA
Marketing Specialist, May 2013 – Nov. 2013
Performed short demonstrations of the product for customers
Maintained paperwork for opening new office in Roanoke
Handled cash and credit transactions
Conducted interviews
Helped to develop training course for new hires
Mobile One Courier, Va Beach, VA
Independent Contractor, Mar. 2013 – May 2013
Delivered a range of items within a specific time frame, to include blood specimens, surgical
equipment, and law documents
Maintained delivery records, mileage, and other ancillary paperwork
Teavana, Hampton, VA
General Manager, Jan. 2012 - Jan. 2013
Maintained A+ level and drives store sales, by 25%-30% for the duration of employment, while
helping to develop other team members.
Provided outstanding customer service and ensures the store is clean, neat and safe
Maintained a detailed knowledge of all the company’s policies, procedures, products, services,
and promotions
Effectively and consistently met or exceeded sales goals and has been on the Top 40
Salesperson list on several occasions
Demonstrated the importance of maximizing sales by example
Opened and closed the store in accordance with company standards
Maintained high personal Indicator Board sales performance weekly
Set appropriate sales goals and follows up with team members to measure progress and mark
team performance issues
Understood and implemented the Teavana weekday and weekend zoning process and
other Teavana initiatives
Prepared schedule and in accordance to payroll standard
Ordered store supplies
Kangaroo, Newport News, VA
Sales Associate, Aug. 2010 - Nov. 2011
Handled cash and credit transactions
Maintain good overall store and property conditions
Stock, front, and rotate store cooler, shelves, and counters
Set-up food service areas to ensure freshness, appeal, and easy customer access
Report all situations in which unsafe, unlawful, or unethical conduct may be or is occurring
In-process grocery orders
Fantasy, Inc., Newport News, VA
Floor Manager, Aug. 2009 - Jul. 2010
Handled cash and credit transactions
Opened and closed the store daily
Maintain good overall store and property conditions
Created employee schedule
Employee payroll and training
Store inventory and shelf stocking
Medical Careers Institute, Newport News, VA
Work Study, Jan. 2008 - May 2008
Filing
Prepared mail for the office
Assigned duties by the registrar
APAC, Newport News, VA
Customer Service Representative, Jan. 2006 - May 2007
Resolve customer questions, complaints, and request
Provide pricing and delivery information, and processes orders
Record and verify account information such as names addresses, purchases, etc
Educate customer on client's products and services
US Army, Giebelstadt AAF, Germany
Intelligence Analyst, Mar 2000 - Mar 2004
*PERSEC
Acted as the PERSEC Manager organizing and maintaining PERSEC files.
Created and verified SCAR for a new battalion
Initiated security clearances for service members both new and periodic reinvestigations
Completed ISOPREPs for flight crews
*Physical Security
Acted as Battalion Key Custodian
Continually conducted building security checks for barracks and offices
Instructed units on proper use and maintenance of locks and safes
Created and maintained a key log to maintain control of the keys.
*Maps
Acted as the Battalion Map Coordinator
Ordered, inventoried, and distributed map sets for field exercises and everyday us
*Field
Attended several field exercises to include several Warfighters, Victory Strike II and III,
Hungarian Response, a NATO exercise in Norway, and OIF/OEF.
Briefed day and night crews on newest intelligence available before they conducted any
missions
Attended and briefed at several of the command and staff meetings
Education
Medical Careers Institute, Newport News, VA, Nov. 07 - Dec. 08
ASAS-Light Training, Wuerzburg, Germany, Oct. 00 - Nov. 00
Army Intelligence School, Ft. Huachuca, AZ, May 00 - Sep. 00
Tabb High School Diploma, Yorktown, VA, Dec. 96 - Jun.99
Personal Strengths
*Committed to finishing a job better than the standard
*Reliable, detail-oriented team player
*Professional integrity, strong moral courage and honesty
Contact this candidate